Nordhealth
Nordhealth
Nordhealth yra sveikatos priežiūros programinės įrangos įmonė, kurianti produktus, skirtus gerinti sveikatos priežiūros teikimą ir valdymą. Tarptautiniu mastu besiplečianti įmonė samdo įvairių sričių darbuotojus, įskaitant programavimo, pardavimų, klientų aptarnavimo ir projektų koordinavimo specialistus. Nordhealth siūlo visiškai nuotolinio ir hibridinio darbo pozicijas Europoje ir Jungtinėje Karalystėje, todėl įmonė gali būti aktuali specialistams, besidomintiems sveikatos priežiūros technologijomis ir susijusiomis paslaugomis.

Enterprise Customer Success Manager, UK Remote

Lead strategic customer relationships with UK veterinary organizations using Nordhealth’s cloud-based practice management software. Drive retention, expansion and product adoption while partnering with customer executives.

Aprašymas

  • Manage a portfolio of high-value enterprise customers and develop strategic account plans.
  • Set governance practices across veterinary organizations with multiple sites.
  • Oversee renewals, account health, commercial risks and growth opportunities.
  • Build trusted relationships with C-suite executives and other senior leaders.
  • Run executive business reviews and address escalations and sensitive commercial discussions.
  • Develop success plans that connect product adoption with measurable business results.
  • Guide customers through organizational change, new product launches and AI-enabled capabilities.
  • Bring together Product, Engineering, Support, Implementation and Sales teams to meet customer needs.
  • Create customer references and case studies, and recruit advisory board participants.
  • Bring enterprise customer priorities to roadmap discussions and UK industry events.
  • Achieve retention, adoption, customer satisfaction and executive engagement goals.

Reikalavimai

  • Bring a track record in enterprise customer success, strategic account management or a similar SaaS or technology role, managing complex, high-value relationships.
  • Show success supporting renewals, retention, account growth and commercial negotiations.
  • Have experience influencing C-suite stakeholders and handling escalations and difficult conversations.
  • Translate business priorities into account plans and interpret customer, commercial and product adoption data.
  • Lead cross-functional initiatives without direct authority.
  • Communicate and present clearly and effectively.
  • Be fluent in written and spoken English.
  • Be based in the UK.
  • Be able to travel to customer locations and industry events as needed.

Privalumai

  • Competitive pay and benefits.
  • Opportunities to learn and grow professionally.
  • Tools selected to support your work.
  • Regular company events.
  • Meaningful work at a growing global healthcare SaaS company.
  • Talented colleagues around the world.

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