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Nordhealth
Nordhealth
201 – 500 Angajați
Asigurare de sănătateAsistență medicalăConsultanță
Nordhealth este o companie de software pentru sectorul medical, care dezvoltă produse menite să îmbunătățească modul în care sunt furnizate și gestionate serviciile de sănătate. Cu o activitate în extindere la nivel internațional și o echipă care acoperă dezvoltarea, vânzările, serviciul pentru clienți și coordonarea proiectelor, compania recrutează pentru o gamă variată de roluri. Oportunitățile sale includ poziții complet la distanță și poziții hibride în Europa și Regatul Unit, ceea ce face ca Nordhealth să fie relevantă pentru profesioniștii interesați de tehnologia medicală și de serviciile conexe.
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Enterprise Customer Success Manager, UK Remote

Lead strategic customer relationships with UK veterinary organizations using Nordhealth’s cloud-based practice management software. Drive retention, expansion and product adoption while partnering with customer executives.

GBRegatul UnitRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage a portfolio of high-value enterprise customers and develop strategic account plans.
  • Set governance practices across veterinary organizations with multiple sites.
  • Oversee renewals, account health, commercial risks and growth opportunities.
  • Build trusted relationships with C-suite executives and other senior leaders.
  • Run executive business reviews and address escalations and sensitive commercial discussions.
  • Develop success plans that connect product adoption with measurable business results.
  • Guide customers through organizational change, new product launches and AI-enabled capabilities.
  • Bring together Product, Engineering, Support, Implementation and Sales teams to meet customer needs.
  • Create customer references and case studies, and recruit advisory board participants.
  • Bring enterprise customer priorities to roadmap discussions and UK industry events.
  • Achieve retention, adoption, customer satisfaction and executive engagement goals.

Cerințe

  • Bring a track record in enterprise customer success, strategic account management or a similar SaaS or technology role, managing complex, high-value relationships.
  • Show success supporting renewals, retention, account growth and commercial negotiations.
  • Have experience influencing C-suite stakeholders and handling escalations and difficult conversations.
  • Translate business priorities into account plans and interpret customer, commercial and product adoption data.
  • Lead cross-functional initiatives without direct authority.
  • Communicate and present clearly and effectively.
  • Be fluent in written and spoken English.
  • Be based in the UK.
  • Be able to travel to customer locations and industry events as needed.

Beneficii

  • Competitive pay and benefits.
  • Opportunities to learn and grow professionally.
  • Tools selected to support your work.
  • Regular company events.
  • Meaningful work at a growing global healthcare SaaS company.
  • Talented colleagues around the world.

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