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Jumio Corporation develops AI-driven identity verification technology for businesses that need to onboard customers efficiently while reducing identity fraud. Its platform supports more than 5,000 identity document types across 200 countries and territories, processes over 1 billion transactions, and uses machine learning to deliver fraud insights and support anti-money laundering compliance. Jumio serves organizations seeking secure, streamlined customer verification and trusted digital experiences.
Customer Success Manager, Fraud & Identity – Jumio (Austria, Remote)
Help Jumio customers reduce online identity fraud by shaping risk strategies and identity workflows. Guide enterprise implementations from planning through launch.
Description
- Assess customer risk profiles and develop tailored fraud strategies with new and existing Jumio customers.
- Recommend ways to reduce risk and user friction while improving verification workflows.
- Design standardized identity workflows in Jumio products for varied industries and use cases.
- Prepare launches by identifying and resolving technical, regulatory, and policy barriers.
- Advise customer risk and fraud teams on emerging fraud patterns and industry practices.
- Check implementation milestones and success measures, and ensure integrations follow Jumio best practices.
- Coordinate go-live plans, readiness reviews, and launch-day execution.
Requirements
- Relevant professional experience in fraud, identity, AML/KYC, digital risk, or a related area, including substantial customer-facing work in consulting, technical account management, solutions, professional services, product, or implementation.
- Strong consultative, analytical, and strategic skills focused on risk strategy and workflow design.
- Project management skills and the ability to coordinate Product, Engineering, Legal/Compliance, and other cross-functional teams to deliver customer outcomes.
- Ability to explain complex technical fraud topics clearly and connect them to value for executive stakeholders.
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions is preferred.
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methods is preferred.
- A project management certification or equivalent experience is preferred.
- Experience serving global enterprise customers is preferred.
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