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Customer Success Manager, Fraud & Identity – Jumio (Austria, Remote)
Help Jumio customers reduce online identity fraud by shaping risk strategies and identity workflows. Guide enterprise implementations from planning through launch.
विवरण
- Assess customer risk profiles and develop tailored fraud strategies with new and existing Jumio customers.
- Recommend ways to reduce risk and user friction while improving verification workflows.
- Design standardized identity workflows in Jumio products for varied industries and use cases.
- Prepare launches by identifying and resolving technical, regulatory, and policy barriers.
- Advise customer risk and fraud teams on emerging fraud patterns and industry practices.
- Check implementation milestones and success measures, and ensure integrations follow Jumio best practices.
- Coordinate go-live plans, readiness reviews, and launch-day execution.
आवश्यकताएँ
- Relevant professional experience in fraud, identity, AML/KYC, digital risk, or a related area, including substantial customer-facing work in consulting, technical account management, solutions, professional services, product, or implementation.
- Strong consultative, analytical, and strategic skills focused on risk strategy and workflow design.
- Project management skills and the ability to coordinate Product, Engineering, Legal/Compliance, and other cross-functional teams to deliver customer outcomes.
- Ability to explain complex technical fraud topics clearly and connect them to value for executive stakeholders.
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions is preferred.
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methods is preferred.
- A project management certification or equivalent experience is preferred.
- Experience serving global enterprise customers is preferred.
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