Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Propel Holdings is a Canadian fintech company developing AI-powered lending and banking solutions for underserved consumers and financial partners. Its online lending platform uses proprietary machine learning to assess thousands of data points beyond traditional credit scores, supporting access to credit through the company’s consumer brands. Through Propel Bank, the company also helps banks and partners deploy technology-enabled financial products. Propel Holdings operates at the intersection of fintech, artificial intelligence, and banking, with nearly two million loans facilitated and several billion dollars in originations.
Remote Customer Service Representative - Canada | Propel Holdings
Provide remote customer support for online loan applications and funds transfers at Propel Holdings, a fintech company using AI to expand access to credit. Respond to customer calls and help clients navigate financial services with accuracy and professionalism.
Description
- Manage inbound and outbound calls across multiple customer portfolios
- Use web-based systems to investigate issues and verify information
- Respond promptly and accurately to questions from current and prospective customers
- Explain the appropriate next steps to clients in a friendly, professional manner
- Build customer trust as a knowledgeable representative of Propel’s services
- Collaborate with teammates to achieve individual and shared performance goals
- Guide customers through online loan applications and funds transfers
- Report to the Operations Manager
Requirements
- High school diploma or equivalent qualification
- At least one year of customer service or call center experience
- Strong spoken and written English communication skills; Spanish proficiency is an asset
- Excellent customer service ability, including rapport-building and escalated-call handling
- Working knowledge of Microsoft Office and internet-based tools
- Ability to prioritize tasks and manage high call volumes while remaining professional and personable
- Proven ability to perform effectively in a fast-paced, goal-focused environment
- Availability Monday through Friday from 3 p.m. to 11 p.m. and weekends from 10 a.m. to 6 p.m.
Benefits
- Opportunities for career development and internal promotion
- Positive and engaging company culture
- Competitive salary
- Health coverage
- Comprehensive vacation package
- Group health and dental coverage
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
- Potential eligibility for performance-based incentives, including bonuses and commissions
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