Propel Holdings
Propel Holdings
Propel Holdings — қаржылық қызметтер жеткіліксіз көрсетілетін тұтынушылар мен қаржылық серіктестерге арналған жасанды интеллектпен жұмыс істейтін несие беру және банк шешімдерін әзірлейтін канадалық финтех компаниясы. Оның онлайн несие платформасы дәстүрлі кредиттік ұпайлардан бөлек мыңдаған деректер нүктесін бағалау үшін меншікті машиналық оқыту технологиясын пайдаланады және компанияның тұтынушылық брендтері арқылы несиеге қол жеткізуді қолдайды. Компания Propel Bank арқылы банктер мен серіктестерге технология негізіндегі қаржылық өнімдерді іске қосуға да көмектеседі. Propel Holdings финтех, жасанды интеллект және банк ісі тоғысындағы бағытта жұмыс істейді: компанияның көмегімен шамамен екі миллион несие беріліп, бірнеше миллиард доллар көлемінде несие рәсімделді.

Remote Customer Service Representative - Canada | Propel Holdings

Provide remote customer support for online loan applications and funds transfers at Propel Holdings, a fintech company using AI to expand access to credit. Respond to customer calls and help clients navigate financial services with accuracy and professionalism.

Сипаттама

  • Manage inbound and outbound calls across multiple customer portfolios
  • Use web-based systems to investigate issues and verify information
  • Respond promptly and accurately to questions from current and prospective customers
  • Explain the appropriate next steps to clients in a friendly, professional manner
  • Build customer trust as a knowledgeable representative of Propel’s services
  • Collaborate with teammates to achieve individual and shared performance goals
  • Guide customers through online loan applications and funds transfers
  • Report to the Operations Manager

Талаптар

  • High school diploma or equivalent qualification
  • At least one year of customer service or call center experience
  • Strong spoken and written English communication skills; Spanish proficiency is an asset
  • Excellent customer service ability, including rapport-building and escalated-call handling
  • Working knowledge of Microsoft Office and internet-based tools
  • Ability to prioritize tasks and manage high call volumes while remaining professional and personable
  • Proven ability to perform effectively in a fast-paced, goal-focused environment
  • Availability Monday through Friday from 3 p.m. to 11 p.m. and weekends from 10 a.m. to 6 p.m.

Артықшылықтар

  • Opportunities for career development and internal promotion
  • Positive and engaging company culture
  • Competitive salary
  • Health coverage
  • Comprehensive vacation package
  • Group health and dental coverage
  • Group RRSP program
  • Support for new parents
  • Diverse and inclusive workplace
  • Potential eligibility for performance-based incentives, including bonuses and commissions

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