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State Collection Service, Inc.
State Collection Service, Inc.
501 – 1,000 Employees
ConsultingHealthcareLogistics
State Collection Service, Inc. works with healthcare providers to manage patient accounts and improve revenue-cycle operations. Its services include early-out business office support, bad-debt placement, and insurance follow-up. The company combines artificial intelligence with staff expertise to handle receivables while keeping patient interactions considerate. For job seekers, this is a healthcare receivables and account-management organization with work centered on provider support and patient engagement.
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Remote Call Center Supervisor – Healthcare Billing

Lead a remote customer service team supporting healthcare billing for State Collection Service. Oversee staff performance, training, compliance, escalations, and client communications.

USUnited StatesALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNVNevadaNMNew MexicoNCNorth CarolinaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasWIWisconsinRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCall Center Representative

Description

  • Set performance, workflow, activity, and service standards for Extended Business Office Customer Service Representatives.
  • Coach and train team and department staff.
  • Resolve escalated patient and client concerns.
  • Maintain quality and compliance standards.
  • Oversee personnel matters, including discipline and performance reviews.
  • Track representative performance, activity, and service quality.
  • Coordinate team schedules, attendance, and workflow.
  • Provide supervisory coverage for department staff.
  • Maintain and update training materials for the department.
  • Communicate policy, protocol, and other changes accurately and promptly.
  • Recommend and implement improvements to team and department performance.
  • Interview and screen candidates for department roles.
  • Prepare reports and complete administrative duties.
  • Lead or attend meetings about EBO team and department matters.
  • Handle escalated client calls to resolve billing and payment concerns.
  • Ensure client and account-holder correspondence is accurate and timely.
  • Maintain internal and external compliance records and personnel incident logs.
  • Work with clients on information requests and concerns.
  • Complete special projects and other assigned work.
  • Help resolve client issues and nonconformities.
  • Support department staff as needed.
  • Ensure staff follow company quality and compliance requirements and client-specific protocols.
  • Use company and client information systems to deliver results.

Requirements

  • At least two years as a team lead or supervisor in a call center or customer service role involving daily public contact.
  • Knowledge of or experience with medical terminology, patient billing, healthcare insurance, or healthcare administration.
  • Experience overseeing staff, including performance management, personnel matters, staffing and interviewing, scheduling, and coaching or training.
  • Computer proficiency with Microsoft Word, Excel, PowerPoint, Outlook, internet use, and keyboarding.
  • Ability to enter and update information accurately and promptly in company and client systems.
  • Experience with Artiva HealthCare or FACS is a plus.
  • Ability to work effectively in a fast-paced, deadline-driven setting.
  • Strong organizational skills.
  • Ability to handle multiple tasks at once.
  • Clear written and verbal communication skills.
  • Focus on customer service and deliverables.
  • Strong attention to detail.
  • Remote employees must live in the United States and in one of these states: Arizona, Nevada, Idaho, Montana, Ohio, Texas, Oklahoma, Kansas, Louisiana, Arkansas, Missouri, Illinois, Iowa, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina, South Carolina, Pennsylvania, Maryland, or New Mexico.
  • Successful completion of all post-offer processing is required.
  • Compliance with the FDCPA, FCRA, HIPAA, applicable laws, ACA Code of Ethics, and company policies is required.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) with employer match
  • Health savings and flexible spending accounts
  • Paid time off
  • Seven paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Independence Day, and Labor Day
  • Family-friendly events
  • Wellness programs and gym reimbursement
  • Necessary equipment and technical support provided