Toast builds integrated software and hardware for the food and beverage industry. Its platform brings together point-of-sale technology, payment processing, online ordering, payroll, and operational tools to help restaurants manage day-to-day work in one system. Toast serves a broad range of businesses, including quick-service and full-service restaurants, fast-casual venues, fine-dining establishments, cafés, and food trucks, while also publishing industry insights and educational resources for restaurant operators.
Principal HR Business Partner, R&D - Hybrid United States
Shape organizational design, performance, and people strategy for Toast’s 2,000-plus-person R&D organization. Partner with technology leaders to support the teams building tools for restaurants and local businesses.
Description
- Partner with R&D SVPs, VPs, and senior directors to develop scalable organizational structures
- Guide leaders through reorganizations and other structural changes
- Own organizational design work from initial diagnosis through implementation
- Lead performance calibration across Engineering, Product Management, and Design
- Strengthen leadership capability and help deliver fair, differentiated outcomes
- Establish clear expectations and encourage candid feedback
- Evaluate and pilot AI solutions that address challenges at scale
- Assess engagement data, pulse surveys, and qualitative feedback to identify organizational health risks
- Help leaders translate findings into action plans
- Represent R&D in company-wide people programs, including compensation cycles, leveling frameworks, and engagement initiatives
- Apply data to inform decisions, evaluate outcomes, and present recommendations to senior stakeholders
Requirements
- More than 10 years of experience as an HR Business Partner
- At least five years supporting Engineering, Product, or Design organizations
- Proven expertise in organizational design and restructuring leadership
- Experience advising VP- and SVP-level leaders
- Strong analytical capability
- Proficiency with AI tools and employee data, engagement metrics, and headcount models
- Sound professional judgment
- High emotional intelligence and the ability to build trust across a diverse, technically oriented workforce
- Background in a high-growth SaaS or fintech company
- Experience supporting a globally distributed R&D organization
Benefits
- Competitive compensation and benefits programs
- Cash compensation, including overtime and bonus or commission eligibility where applicable
- Equity
- Benefits designed to support a healthy lifestyle
- Flexible benefits that adapt to changing needs
- AI tools available across disciplines
- Reasonable accommodations throughout the hiring process