Consulting Cloud Architect, OpenShift
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Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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BorrowMyDoggy is a community platform that helps dog owners connect with trusted local borrowers for walks, companionship, and dog care. Members can arrange support ranging from regular outings to overnight stays, creating a flexible alternative to traditional boarding while giving dog lovers time with a dog of their own. The platform supports safer connections through identity verification, insurance, and guidance from its team, with a focus on building reliable relationships that benefit both dogs and their owners.
Part-Time CRM Specialist (Braze) - Remote UK
BorrowMyDoggy is seeking a part-time CRM Specialist to deliver Braze lifecycle campaigns and customer journeys remotely from the United Kingdom. The role focuses on improving member engagement, retention, and communications.
Description
- Develop and distribute newsletters and lifecycle communications through email, push, and in-app channels
- Assist the CRM Lead with building and launching customer journeys in Braze
- Build and maintain audience segments using behavioural, activity, and lifecycle data
- Support the upkeep and optimisation of onboarding, engagement, and reactivation journeys
- Review campaigns and journeys to ensure accurate content, timing, and targeting
- Analyse CRM data to uncover opportunities to strengthen engagement, responses, and retention
- Partner with Customer Care, Product, and Operations when CRM activity affects the member experience
Requirements
- Practical CRM or lifecycle marketing experience in a subscription-based or online business
- Working knowledge of Braze, with the ability to independently build campaigns, segments, and journeys
- High attention to detail and confidence overseeing live CRM sends
- Data-focused approach with an understanding of engagement and retention metrics
- Strong written communication skills
- Familiarity with CRM A/B testing and experimentation is preferred
- Experience with push notifications and in-app messaging is preferred
- Background in a marketplace or two-sided platform environment is preferred
- Ability to create and build HTML emails is a plus
- Social media experience supporting content, community, or campaigns is a plus but not required
Benefits
- Competitive salary
- Friendly, collaborative team of dog lovers
- Opportunity to help shape the future of a rapidly growing technology company
- Work with a mission-led brand and an engaged dog-loving community
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