Teleperformance
Teleperformance
Teleperformance provides customer experience management and digital integrated business services for organizations operating across global markets. Its work combines technology, data privacy, and multilingual support to help clients deliver tailored business solutions. The company recruits across areas such as customer service, business development, marketing, sales, and human resources, with opportunities in Spain including Barcelona, Madrid, and Seville. Its international workforce reflects a focus on employee experience, cultural diversity, and collaboration across multilingual teams.

Operations Manager, Sales Ads – Barcelona (Hybrid)

Lead Sales Ads teams and Team Leaders while improving revenue, pipeline, conversion, and productivity for SMB EMEA Direct clients and agency segments.

Description

  • Review and present revenue, pipeline, and conversion results, then define improvement actions.
  • Execute acquisition and growth strategies across teams and business segments.
  • Build and maintain relationships with clients and internal stakeholders while aligning priorities and performance.
  • Deliver process improvements that raise productivity, speed, and sales effectiveness.
  • Track team results against revenue, conversion, and activity KPIs.
  • Coach and support Team Leaders through performance reviews and sales-focused development.
  • Convert business objectives into operational initiatives that produce measurable outcomes.

Requirements

  • Demonstrated experience managing teams in sales or other performance-driven environments.
  • C2 fluency in written and spoken English.
  • Strong communication skills for turning performance data into actionable insights.
  • Well-developed analytical skills and the ability to interpret sales and operational metrics.
  • Ability to build trust and manage client and internal stakeholder relationships.
  • Strong organization and the ability to handle multiple priorities in a fast-paced setting.
  • Proficiency with AI concepts, including machine learning, data analysis, and automation.
  • Data literacy, including the ability to read, interpret, and analyze digital information for informed decisions.

Benefits

  • Full-time schedule of 39 hours per week, Monday to Friday.
  • Permanent employment contract.
  • Competitive salary.
  • Hybrid work model in Barcelona.
  • Referral program offering a fee of up to €2,000, depending on the language and project.
  • Ongoing access to coaches supporting personal and professional development.
  • Established career path for progression within the project.
  • Employment with the world's largest contact center services provider.
  • Positive work environment with supportive colleagues, social activities, and personal development opportunities.
  • Commitment to diversity, equity, inclusion, and non-discrimination.

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