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Brown & Brown Insurance
Brown & Brown Insurance
FinanceInsurance
Brown & Brown Insurance is an independent insurance brokerage and risk management company serving individuals and businesses. Founded in 1939, it provides personal and commercial insurance, employee benefits, and national insurance programs through a network of more than 500 locations. With a workforce of more than 10,000 employees, the company operates across the finance and insurance sectors and emphasizes diversity, inclusion, and belonging in its workplace culture. Brown & Brown Insurance is publicly traded on the New York Stock Exchange under the ticker BRO and has expanded through a disciplined mergers and acquisitions strategy.
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Onsite Call Center Associate – Daytona Beach, FL

Serve as a call center associate for Proctor Loan Protector, responding to customer inquiries and resolving issues during the initial contact. Support insurance products and service solutions for financial institutions.

USUnited StatesFLFloridaMIMichigan
$17 / hour
On-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCall Center Representative

Description

  • Answer inbound calls and customer questions
  • Apply company policies to address and resolve concerns
  • Escalate calls to managers when appropriate
  • Respond to telephone inquiries promptly and professionally
  • Resolve customer needs during the first contact
  • Address questions and complaints in accordance with applicable state regulations
  • Deliver high-quality service to insureds, agents, and internal and external customers
  • Provide ongoing training and backup assistance to teammates
  • Train and guide staff when needed
  • Uphold accuracy, confidentiality, and quality standards

Requirements

  • High school diploma or GED
  • Proficiency with Microsoft Office
  • Professional and effective telephone manner
  • Ability to protect confidential information
  • Quality scores of at least 95%
  • Strong interpersonal communication skills preferred
  • Ability to perform repetitive motions and use a keyboard, mouse, and telephone for 7–8 hours per day
  • Sufficient speech and hearing for in-person and telephone communication for 7–8 hours per day
  • Adequate vision for working with a computer monitor
  • Ability to remain seated at a desk for 7–8 hours per day

Benefits

  • Opportunities for career advancement
  • Benefits, compensation, and workplace culture
  • Medical and prescription, dental, vision, life, and disability insurance
  • Employee stock purchase plan
  • 401(k) plan
  • Student loan assistance
  • Tuition reimbursement
  • Complimentary mental health and enhanced advocacy services
  • Paid time off
  • Paid holidays
  • Preferred partner discounts

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