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Installation Made Easy, Inc.
Installation Made Easy, Inc.
201 – 500 Employees
ConstructionLogisticsSaaS
Installation Made Easy, Inc. develops enterprise software and services for the home improvement industry. Its platform brings together project management, lead management, estimating, transaction processing, and customer relationship management for retailers, contractors, manufacturers, and customers. The company also provides contractor compliance checks, training, and customer support, helping home improvement businesses coordinate operations and manage projects through a centralized system. With a team of 201–500 employees, Installation Made Easy, Inc. operates at the intersection of construction, logistics, and SaaS and hires across functions that support its platform and services.
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National Account Manager - Canada (Remote)

Lead national account growth across Canadian retailers, manufacturers, and providers for Confident Remodels’ home-improvement software platform. Translate partner needs into operational, technical, and strategic execution.

CACanadaRemoteFull-timeMiddleSeniorEnglish RequiredFrench RequiredAccount ManagerSales
Flux

Description

  • Develop and implement strategies to improve program performance, revenue, gross margin, partner engagement, and customer satisfaction.
  • Analyze account performance against key metrics, service-level expectations, and budget targets to identify gaps, trends, risks, and growth opportunities.
  • Partner with operations and internal teams to create reports, business reviews, and performance communications for external partners.
  • Provide internal stakeholders with monthly updates on account performance, initiative progress, risks, and opportunities.
  • Serve as the primary contact for assigned national retailers, manufacturers, and providers, coordinating issue resolution.
  • Build and maintain strong functional knowledge of the Confident Remodels software platform.
  • Understand system workflows, business rules, user roles, data flows, configurations, and dependencies.
  • Connect external partners with internal IT and technical teams by translating business needs into clear requirements and use cases.
  • Assess platform concerns, document issues, and coordinate resolution with technical teams.
  • Understand system integrations and data exchanges with retailer, manufacturer, and provider systems.
  • Monitor platform adoption and usage, identifying opportunities to improve utilization, training, and workflow efficiency.
  • Use reports, dashboards, and system data to identify trends, bottlenecks, adoption challenges, and growth opportunities.
  • Communicate system changes, releases, workflow updates, and technology requirements.
  • Manage provider onboarding projects, including go-live schedules, tracking, system configuration, and training.
  • Coordinate cross-functional work related to launches, expansions, system changes, and strategic initiatives.
  • Identify and manage risks, dependencies, and obstacles affecting go-live activities.
  • Develop and refine processes to increase automation, scalability, and efficiency.
  • Manage provider field-support requests, including store additions or removals, coverage changes, contact updates, and training.
  • Maintain documentation for account requirements, workflows, configurations, decisions, and initiatives.
  • Collaborate with compliance, permitting, call center, customer solutions, operations, IT, and other functional teams.

Requirements

  • Bachelor’s degree in business management, project management, sales, information systems, or a related field.
  • At least five years of relevant experience in national account management, strategic account management, program management, business development, SaaS or software-enabled services, or a comparable role.
  • Bilingual French and English proficiency, with strong verbal and written communication skills in both languages.
  • Demonstrated ability to learn and understand software platforms, technology-enabled business processes, and complex operational workflows.
  • Comfort working with software applications, dashboards, reporting tools, and data to manage account performance and support decisions.
  • Ability to understand technical concepts and communicate them effectively to non-technical business stakeholders; advanced programming or software development experience is not required.
  • Strong analytical, critical-thinking, and problem-solving skills.
  • Professional demeanor, sound judgment, and strong ownership of outcomes.
  • Ability to work effectively with all organizational levels, including executives and senior leaders.
  • Exceptional organizational and project-management abilities.
  • Ability to manage multiple projects and priorities while maintaining efficiency and attention to detail.
  • Ability to adapt quickly to changing business requirements, partner needs, and priorities.
  • Strong initiative, self-motivation, and ability to work independently in a high-responsibility remote environment.
  • Knowledge of home improvement, installation services, retail, or contractor services is an asset.
  • Experience in SaaS, technology-enabled services, marketplace, or software-platform environments is an asset.
  • English proficiency is required for communication with partners outside Quebec and collaboration with teams whose primary working language is English.
  • Ability to sit at a desk and work at a computer for extended periods.
  • Ability to occasionally handle or move materials weighing up to 15 pounds (7 kg).
  • Bachelor’s degree in business management, project management, sales, information systems, or a related field.
  • At least five years of relevant experience in national account management, strategic account management, program management, business development, SaaS or software-enabled services, or a comparable role.
  • Bilingual French and English proficiency, with strong verbal and written communication skills in both languages.
  • Demonstrated ability to learn and understand software platforms, technology-enabled business processes, and complex operational workflows.
  • Comfort working with software applications, dashboards, reporting tools, and data to manage account performance and support decisions.
  • Ability to understand technical concepts and communicate them effectively to non-technical business stakeholders; advanced programming or software development experience is not required.
  • Strong analytical, critical-thinking, and problem-solving skills.
  • Professional demeanor, sound judgment, and strong ownership of outcomes.
  • Ability to work effectively with all organizational levels, including executives and senior leaders.
  • Exceptional organizational and project-management abilities.
  • Ability to manage multiple projects and priorities while maintaining efficiency and attention to detail.
  • Ability to adapt quickly to changing business requirements, partner needs, and priorities.
  • Strong initiative, self-motivation, and ability to work independently in a high-responsibility remote environment.
  • Knowledge of home improvement, installation services, retail, or contractor services is an asset.
  • Experience in SaaS, technology-enabled services, marketplace, or software-platform environments is an asset.
  • English proficiency is required for communication with providers, customers, and business partners outside Quebec and collaboration with internal teams whose primary working language is English.
  • Ability to sit at a desk and work at a computer for extended periods.
  • Ability to occasionally handle or move materials weighing up to 15 pounds (7 kg).

Benefits

  • Fully remote work environment
  • Employer-provided equipment
  • Medical, dental, and vision insurance
  • Company-paid basic life, short-term disability, and long-term disability insurance
  • RRSP with a generous company matching contribution
  • Paid time off
  • Fully remote work environment
  • Employer-provided equipment
  • Medical, dental, and vision insurance
  • Company-paid basic life, short-term disability, and long-term disability insurance
  • RRSP with a generous company matching contribution
  • Paid time off

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