Harvey
Harvey
Harvey develops professional-grade artificial intelligence software for law firms, professional services organizations, and Fortune 500 companies. Its platform combines domain-specific AI tools with natural-language workflows, helping users conduct research across legal, regulatory, and tax topics, analyze documents in secure project workspaces, and delegate complex tasks to customized assistants. Built for enterprise use, Harvey is designed to support more efficient professional workflows while allowing lawyers and other specialists to focus on strategic and advisory work.

Mid-Market Customer Success Manager in Munich (Hybrid)

Lead customer success for Harvey’s legal AI platform across mid-market accounts in Munich. Drive workflow adoption, measurable value, renewals, expansions, and customer feedback.

Description

  • Drive value realization for customers using Harvey’s AI platform
  • Help lawyers and other professionals incorporate AI into their everyday workflows
  • Uncover relevant Harvey use cases that can advance legal practice
  • Embed Harvey into customers’ operational processes and workflows
  • Develop trusted customer relationships while partnering with Account Executives on strategic renewals and expansions
  • Onboard customers and support administrators with evidence-based best practices
  • Train end users and establish Harvey as a core tool for strategic legal work
  • Act as the primary customer contact, cultivate champions, engage executive buyers, and develop advocates
  • Work with customers to improve adoption, demonstrate measurable value, support positive AI experiences, and validate ROI
  • Partner with Account Executives to prepare for renewals and identify expansion opportunities
  • Bring customer priorities to internal teams and share insights with Product and Engineering
  • Contribute to ongoing improvements across the Harvey platform

Requirements

  • At least 3–4 years of experience in customer-owning roles at a technology or SaaS company
  • Comfort adapting quickly within a fast-changing, high-growth environment
  • Ability to plan strategically and prioritize according to revenue impact
  • Experience managing numerous customer-facing projects and timelines
  • Experience leading meetings with executive stakeholders in person
  • Ability to map organizational structures and influence stakeholders
  • Track record of improving important customer metrics and outcomes
  • Experience owning revenue, expansion, and renewal targets
  • Independent self-management supported by clear judgment and a proactive approach
  • Ability to collaborate across Product and Sales functions
  • Based in Munich and available to work from the office three days per week
  • Legally authorized to work in the country where the position is based

Benefits

  • Scope for personal, professional, and financial development
  • Reasonable accommodations are available for applicants with disabilities

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