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Brook + Whittle
Brook + Whittle
1,001 – 5,000 Employees
Food & BeverageLogisticsManufacturing
Brook + Whittle is a manufacturing company focused on labels and packaging for brands in sectors including craft beverages, food, personal care, and premium beverages. Its product range includes pressure-sensitive labels, shrink sleeves, flexible packaging, and heat transfer labels. The company develops packaging approaches centered on circularity, recycled content, renewable materials, and lower-waste production, alongside proprietary technologies designed to support recycling and reduce pollution in waste streams. Its teams combine packaging design, supply-chain responsiveness, and production expertise to help customers pursue more sustainable packaging goals.
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Hybrid Account Manager - Brook + Whittle

Manage customer accounts for Brook + Whittle, a sustainable labeling and flexible packaging provider. The role combines customer retention, inside sales, order fulfillment, and revenue growth.

USUnited StatesCOColoradoHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales
ERP

Description

  • Serve as the main contact for an assigned customer portfolio
  • Deliver tailored service while expanding relationships and account revenue
  • Address customer questions and resolve complex service concerns
  • Partner with Sales, Production, Operations, and other teams to fulfill orders accurately and on schedule
  • Communicate proactively about customer requirements and expectations
  • Learn each account’s business, buying patterns, product specifications, projects, deadlines, and service expectations
  • Enter orders into the ERP system or coordinate their entry with the Order Entry team
  • Verify pricing, delivery schedules, order specifications, expected delays, and related fulfillment details
  • Coordinate samples, procure external components, and collect project materials and cost information
  • Verify shipments and supply bills of lading, packing slips, and certificates of analysis
  • Keep customer records, product specifications, and account documentation current
  • Track and expedite shipments with production, warehouse, shipping, and carrier teams
  • Handle customer complaints and coordinate returns and resolutions with the Quality team
  • Attend daily production meetings and support other business activities
  • Analyze statistics and prepare reports for internal stakeholders or customers
  • Support inside sales by uncovering needs, qualifying opportunities, conducting outreach, handling pricing requests, developing quotes and proposals, and coordinating deals through implementation
  • Keep opportunity and customer-activity records accurate
  • Support account planning and sales forecasting
  • Pursue customer retention, revenue, and growth targets
  • Complete additional duties assigned by Customer Service or Sales leadership

Requirements

  • English proficiency in reading, writing, arithmetic, speaking, and comprehension
  • Strong written and verbal communication abilities
  • Comfortable using computers
  • Highly detail-oriented with a quality-focused work style
  • Proficiency with Microsoft Office Suite
  • Consultative account management and inside sales experience, including needs discovery, opportunity qualification, solution positioning, negotiation, and consistent follow-up
  • High school diploma or GED
  • At least five years of experience in customer success, account management, inside sales, or the printing industry
  • Record of managing customer relationships, resolving service issues, and generating or developing revenue opportunities within existing accounts
  • Bachelor’s degree preferred
  • Dedicated, quiet workspace available for a regular eight-hour schedule from 8:00 a.m. to 5:00 p.m. Eastern Time
  • Ability to distinguish colors, grasp, reach, and remain seated for extended periods

Benefits

  • 10 paid holidays
  • Telemedicine access
  • Life insurance
  • Long-term disability insurance
  • Employee assistance program
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 104 hours of paid time off, prorated during the first year
  • 401(k) eligibility beginning the first day of the month after 90 days, with automatic enrollment at 3%
  • Short-term disability insurance
  • Voluntary life insurance
  • Healthcare and/or dependent-care flexible spending account
  • Critical illness insurance
  • Hospital indemnity insurance
  • Accident insurance
  • Employee recognition program
  • Advancement opportunities
  • Performance-based compensation structure

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