Brook + Whittle este o companie producătoare specializată în etichete și ambalaje pentru branduri din domenii precum băuturile artizanale, industria alimentară, îngrijirea personală și băuturile premium. Gama sa de produse include etichete autocolante, manșoane termocontractabile, ambalaje flexibile și etichete cu transfer termic. Compania dezvoltă soluții de ambalare axate pe circularitate, conținut reciclat, materiale regenerabile și producție cu mai puține deșeuri, precum și tehnologii brevetate concepute pentru a sprijini reciclarea și a reduce poluarea din fluxurile de deșeuri. Echipele sale combină designul ambalajelor, reacția rapidă în lanțul de aprovizionare și expertiza în producție pentru a ajuta clienții să urmărească obiective mai sustenabile în materie de ambalare.
Hybrid Account Manager - Brook + Whittle
Manage customer accounts for Brook + Whittle, a sustainable labeling and flexible packaging provider. The role combines customer retention, inside sales, order fulfillment, and revenue growth.
Descriere
- Serve as the main contact for an assigned customer portfolio
- Deliver tailored service while expanding relationships and account revenue
- Address customer questions and resolve complex service concerns
- Partner with Sales, Production, Operations, and other teams to fulfill orders accurately and on schedule
- Communicate proactively about customer requirements and expectations
- Learn each account’s business, buying patterns, product specifications, projects, deadlines, and service expectations
- Enter orders into the ERP system or coordinate their entry with the Order Entry team
- Verify pricing, delivery schedules, order specifications, expected delays, and related fulfillment details
- Coordinate samples, procure external components, and collect project materials and cost information
- Verify shipments and supply bills of lading, packing slips, and certificates of analysis
- Keep customer records, product specifications, and account documentation current
- Track and expedite shipments with production, warehouse, shipping, and carrier teams
- Handle customer complaints and coordinate returns and resolutions with the Quality team
- Attend daily production meetings and support other business activities
- Analyze statistics and prepare reports for internal stakeholders or customers
- Support inside sales by uncovering needs, qualifying opportunities, conducting outreach, handling pricing requests, developing quotes and proposals, and coordinating deals through implementation
- Keep opportunity and customer-activity records accurate
- Support account planning and sales forecasting
- Pursue customer retention, revenue, and growth targets
- Complete additional duties assigned by Customer Service or Sales leadership
Cerințe
- English proficiency in reading, writing, arithmetic, speaking, and comprehension
- Strong written and verbal communication abilities
- Comfortable using computers
- Highly detail-oriented with a quality-focused work style
- Proficiency with Microsoft Office Suite
- Consultative account management and inside sales experience, including needs discovery, opportunity qualification, solution positioning, negotiation, and consistent follow-up
- High school diploma or GED
- At least five years of experience in customer success, account management, inside sales, or the printing industry
- Record of managing customer relationships, resolving service issues, and generating or developing revenue opportunities within existing accounts
- Bachelor’s degree preferred
- Dedicated, quiet workspace available for a regular eight-hour schedule from 8:00 a.m. to 5:00 p.m. Eastern Time
- Ability to distinguish colors, grasp, reach, and remain seated for extended periods
Beneficii
- 10 paid holidays
- Telemedicine access
- Life insurance
- Long-term disability insurance
- Employee assistance program
- Medical insurance
- Dental insurance
- Vision insurance
- 104 hours of paid time off, prorated during the first year
- 401(k) eligibility beginning the first day of the month after 90 days, with automatic enrollment at 3%
- Short-term disability insurance
- Voluntary life insurance
- Healthcare and/or dependent-care flexible spending account
- Critical illness insurance
- Hospital indemnity insurance
- Accident insurance
- Employee recognition program
- Advancement opportunities
- Performance-based compensation structure