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Consumer Direct Care Network
Consumer Direct Care Network
HealthcareHR Tech
Consumer Direct Care Network operates at the intersection of healthcare and HR technology, supporting consumer-directed home care. Its services help people who manage their own personal care navigate the operational work behind self-directed services, including caregiver payroll, employer-of-record administration, training, background checks, compliance, and connections to care resources. The company supports participants in consumer-directed Medicaid and similar long-term services programs, as well as individuals seeking in-home assistance, while helping self-directed caregivers work within the required administrative framework.
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HR Investigations Specialist

Lead sensitive employee relations investigations and case resolution for a nationwide home and community-based care provider. Advise on policy, investigative findings, and appropriate employee actions.

USUnited States
$24 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredHuman Resources

Description

  • Manage intake, investigation, and resolution for HAD and AEN cases, assessing complex and sensitive information.
  • Analyze findings independently, develop recommendations aligned with policy, and carry out approved actions.
  • Manage the Employee Relations team inbox, interpreting policy to respond to inquiries or route them to others.
  • Handle APS-related inquiries as the primary contact, offering guidance, resolving issues when appropriate, and identifying when escalation or cross-functional consultation is needed.
  • Oversee IP suspensions and reinstatements in line with company practices.
  • Review unusual case circumstances and consult the Employee Relations Manager when a departure from standard protocol may be necessary.
  • Partner in administrative investigations as a neutral HR representative, ensuring records are complete, accurate, and consistent with investigative best practices.
  • Protect confidential information while handling complex employee relations matters with integrity and consistency.
  • Work flexible or extended hours as needed.
  • Carry out other duties as assigned.

Requirements

  • Associate degree in human resources, business administration, communications, or a related area; equivalent experience is also accepted.
  • At least three years of experience in an HR coordinator, assistant, or specialist position.
  • An HR credential such as SHRM-CP or PHR is a plus.
  • Proficiency with Workday, SharePoint, and Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
  • Knowledge of HR practices, policies, and employment law.
  • Strong problem-solving and conflict-resolution skills, with a proactive approach.
  • Ability to collaborate in a team setting and remain flexible and focused on solutions.
  • Excellent written and verbal communication skills, including professional interaction with employees at all levels.
  • Strong organization and attention to detail, with the ability to manage multiple tasks and priorities.
  • Ability to handle sensitive and confidential information discreetly.
  • Self-motivated, adaptable, and results-oriented, with an interest in continuous improvement.
  • Ability to pass a background screening.
  • Reliable internet service for hybrid or remote work, if applicable.
  • Must be legally authorized to work in the United States; visa sponsorship and STEM OPT extensions are not available.

Benefits

  • A fulfilling role supporting others.
  • An engaging workplace centered on team unity.
  • The satisfaction of knowing your work makes a difference for the people served.
  • Professional training to support skill development and career growth.
  • Medical, dental, and vision insurance.
  • Vacation accrues at 3.07 hours per pay period and may be used once accrued.
  • Profit-sharing for employees in good standing.
  • Two paid floating holidays.
  • Nine paid federal holidays.
  • Paid safe sick time accrues at one hour for every 30 hours worked and may be used once accrued.
  • Instant earnings option.
  • 401(k) retirement plan with a discretionary company match.
  • Company-paid life insurance.
  • Supplemental life, accident, critical illness, and hospital coverage.
  • Short- and long-term disability coverage.
  • Paid parental leave.
  • Flexible spending account.
  • Employee assistance program.
  • Pet insurance.

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