TOMIA
TOMIA
501 – 1,000 Employees
EnterpriseSaaSTelecommunications
TOMIA develops roaming technology and services for mobile network operators, helping them manage international connectivity, improve revenue performance, and control operational costs. Its portfolio covers VoLTE, 5G, and IoT roaming, alongside steering, campaign management, and real-time anti-fraud solutions. The company combines telecommunications expertise with SaaS and enterprise software capabilities to give operators greater visibility, automation, and control across roaming operations.

GSOC Engineer, Bengaluru (Onsite)

Monitor telecom infrastructure, respond to incidents, and support customer requests as a GSOC Engineer in Bengaluru. The role covers first-level support, escalation, ticket handling, and operational reporting.

Description

  • Manage incidents identified through monitoring or customer requests in line with company procedures
  • Respond to customer concerns through the ticketing system
  • Process customer requests submitted through tickets or email
  • Monitor organisational infrastructure and applications using monitoring tools and email alerts
  • Deliver first-level support and acknowledge incoming customer requests
  • Escalate alarms and technical issues to the appropriate next support level within required timeframes
  • Prepare reports and share operational updates with organisational stakeholders

Requirements

  • Bachelor of Engineering degree in Electronics or Computer Engineering
  • 0–1 years of relevant experience in the telecommunications or IT industry
  • Basic to intermediate Linux command-line skills
  • Basic to intermediate SQL skills
  • Working knowledge of SQL and Oracle databases
  • Basic understanding of telecommunications, including GSM and mobile networks
  • 0–1 years of experience in a Tier 1 or Tier 2 support engineering role
  • Basic knowledge of operating systems and Microsoft Office applications
  • Willingness and ability to work 24/7 shifts

Benefits

  • No benefits, perks, or additional compensation are specified

Related Jobs

FHI 360

Associate Director of Procurement, Administration and Logistics

FHI 360

Leads procurement, administration, logistics, and operations for FHI 360’s country office in the Democratic Republic of the Congo. Supervises functional leads and maintains compliance with donor, government, and supply chain requirements.

Open