TOMIA
TOMIA
501 – 1.000 Angajați
ÎntreprindereSaaSTelecomunicații
TOMIA dezvoltă tehnologii și servicii de roaming pentru operatorii de rețele mobile, ajutându-i să gestioneze conectivitatea internațională, să își îmbunătățească performanța veniturilor și să controleze costurile operaționale. Portofoliul companiei include roaming VoLTE, 5G și IoT, precum și soluții de dirijare a traficului, gestionare a campaniilor și combatere a fraudelor în timp real. Compania combină expertiza în telecomunicații cu capabilități SaaS și de software pentru întreprinderi, oferind operatorilor o vizibilitate, automatizare și un control mai bune asupra operațiunilor de roaming.

GSOC Engineer, Bengaluru (Onsite)

Monitor telecom infrastructure, respond to incidents, and support customer requests as a GSOC Engineer in Bengaluru. The role covers first-level support, escalation, ticket handling, and operational reporting.

Descriere

  • Manage incidents identified through monitoring or customer requests in line with company procedures
  • Respond to customer concerns through the ticketing system
  • Process customer requests submitted through tickets or email
  • Monitor organisational infrastructure and applications using monitoring tools and email alerts
  • Deliver first-level support and acknowledge incoming customer requests
  • Escalate alarms and technical issues to the appropriate next support level within required timeframes
  • Prepare reports and share operational updates with organisational stakeholders

Cerințe

  • Bachelor of Engineering degree in Electronics or Computer Engineering
  • 0–1 years of relevant experience in the telecommunications or IT industry
  • Basic to intermediate Linux command-line skills
  • Basic to intermediate SQL skills
  • Working knowledge of SQL and Oracle databases
  • Basic understanding of telecommunications, including GSM and mobile networks
  • 0–1 years of experience in a Tier 1 or Tier 2 support engineering role
  • Basic knowledge of operating systems and Microsoft Office applications
  • Willingness and ability to work 24/7 shifts

Beneficii

  • No benefits, perks, or additional compensation are specified

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