TOMIA
TOMIA
501 – 1 000 Xodimlar
KorxonaSaaSTelekommunikatsiyalar
TOMIA mobil aloqa operatorlariga xalqaro ulanishni boshqarish, daromad ko‘rsatkichlarini yaxshilash va operatsion xarajatlarni nazorat qilishda yordam beradigan rouming texnologiyalari va xizmatlarini ishlab chiqadi. Kompaniya portfeliga VoLTE, 5G va IoT roumingi, shuningdek, yo‘naltirish, kampaniyalarni boshqarish va firibgarlikka qarshi real vaqt rejimidagi yechimlar kiradi. TOMIA telekommunikatsiya sohasidagi tajribasini SaaS va korporativ dasturiy ta’minot imkoniyatlari bilan birlashtirib, operatorlarga rouming operatsiyalarining barcha yo‘nalishlarida yanada kengroq ko‘rinish, avtomatlashtirish va nazoratni taqdim etadi.

GSOC Engineer, Bengaluru (Onsite)

Monitor telecom infrastructure, respond to incidents, and support customer requests as a GSOC Engineer in Bengaluru. The role covers first-level support, escalation, ticket handling, and operational reporting.

Tavsif

  • Manage incidents identified through monitoring or customer requests in line with company procedures
  • Respond to customer concerns through the ticketing system
  • Process customer requests submitted through tickets or email
  • Monitor organisational infrastructure and applications using monitoring tools and email alerts
  • Deliver first-level support and acknowledge incoming customer requests
  • Escalate alarms and technical issues to the appropriate next support level within required timeframes
  • Prepare reports and share operational updates with organisational stakeholders

Talablar

  • Bachelor of Engineering degree in Electronics or Computer Engineering
  • 0–1 years of relevant experience in the telecommunications or IT industry
  • Basic to intermediate Linux command-line skills
  • Basic to intermediate SQL skills
  • Working knowledge of SQL and Oracle databases
  • Basic understanding of telecommunications, including GSM and mobile networks
  • 0–1 years of experience in a Tier 1 or Tier 2 support engineering role
  • Basic knowledge of operating systems and Microsoft Office applications
  • Willingness and ability to work 24/7 shifts

Imtiyozlar

  • No benefits, perks, or additional compensation are specified

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