TOMIA
TOMIA
TOMIA мобильді байланыс операторларына халықаралық байланысты басқаруға, кіріс көрсеткіштерін жақсартуға және операциялық шығындарды бақылауға көмектесетін роуминг технологиялары мен қызметтерін әзірлейді. Компанияның портфеліне VoLTE, 5G және IoT роумингімен қатар, бағыттау, науқандарды басқару және алаяқтықтың алдын алуға арналған нақты уақыттағы шешімдер кіреді. Компания телекоммуникация саласындағы тәжірибесін SaaS және корпоративтік бағдарламалық жасақтама мүмкіндіктерімен ұштастырып, операторларға роуминг операцияларының барлық кезеңдерінде көбірек көріну, автоматтандыру және бақылау мүмкіндігін береді.

GSOC Engineer, Bengaluru (Onsite)

Monitor telecom infrastructure, respond to incidents, and support customer requests as a GSOC Engineer in Bengaluru. The role covers first-level support, escalation, ticket handling, and operational reporting.

Сипаттама

  • Manage incidents identified through monitoring or customer requests in line with company procedures
  • Respond to customer concerns through the ticketing system
  • Process customer requests submitted through tickets or email
  • Monitor organisational infrastructure and applications using monitoring tools and email alerts
  • Deliver first-level support and acknowledge incoming customer requests
  • Escalate alarms and technical issues to the appropriate next support level within required timeframes
  • Prepare reports and share operational updates with organisational stakeholders

Талаптар

  • Bachelor of Engineering degree in Electronics or Computer Engineering
  • 0–1 years of relevant experience in the telecommunications or IT industry
  • Basic to intermediate Linux command-line skills
  • Basic to intermediate SQL skills
  • Working knowledge of SQL and Oracle databases
  • Basic understanding of telecommunications, including GSM and mobile networks
  • 0–1 years of experience in a Tier 1 or Tier 2 support engineering role
  • Basic knowledge of operating systems and Microsoft Office applications
  • Willingness and ability to work 24/7 shifts

Артықшылықтар

  • No benefits, perks, or additional compensation are specified

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