1 – 10 Employees
EducationCB Talents Academy is an education and IT training organization focused on helping young people turn technical learning into employment opportunities. Founded in 2014, the academy develops skills across IT disciplines and programming languages including Java and Ruby on Rails, working with leading companies to strengthen practical employability for students pursuing careers in competitive national and international technology markets.
French-Speaking Payments Customer Support Representative
Assist French-speaking customers of a global payments provider with card questions by phone, chat, and email. Work remotely from Greece after initial in-person training in Athens.
Description
- Assist French-speaking customers with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Respond to customers by phone, chat, and email
- Record each interaction accurately in the CRM
- Manage approximately 10 to 20 cases per day
- Take on email and social media support duties later
- Advance from frontline customer support to back-office work
Requirements
- Applicants must live in Greece
- Native-level or C1 French proficiency
- B1 English proficiency
- At least two years of call center experience
- Financial services experience is an advantage
- Strong written communication skills
- Good computer skills
- Ability to manage multiple tasks
- Availability for rotating shifts on a 24/7 account, including around two weekends per month and occasional night shifts
- Current CV in English
Benefits
- Work remotely from home
- Relocation assistance may be available to candidates currently outside Greece
- Productivity bonus of up to €200, based on targets
- Scheduled pay increases to €1,100 gross after 12 months and €1,150 gross after three years
- Two-week training and nesting period
- Path to move from frontline support into back-office duties
- Exposure to financial services
- International team and experience with around 10 professional client tools