1 – 10 Employees
EducationCB Talents Academy is an education and IT training organization focused on helping young people turn technical learning into employment opportunities. Founded in 2014, the academy develops skills across IT disciplines and programming languages including Java and Ruby on Rails, working with leading companies to strengthen practical employability for students pursuing careers in competitive national and international technology markets.
French-Speaking Global Payments Customer Support Representative
Assist French-speaking customers with card and payment questions across phone, chat, and email. Greece-based contract role with initial on-site training in Athens.
Description
- Handle customer inquiries in French for a global payments provider across phone, chat, and email.
- Help with lost or stolen cards, card benefits, declined purchases, and balance checks.
- Record each customer interaction accurately in the CRM.
- Manage approximately 10–20 cases per day.
- Take on email and social media support at a later stage.
- Complete a two-week nesting period, with the first week on site in Athens.
Requirements
- Be based in Greece.
- Have native-level or C1 French proficiency.
- Have B1 English proficiency.
- Have at least two years of call center experience.
- Financial services experience is a strong advantage.
- Communicate clearly in writing.
- Have good PC skills.
- Be able to multitask.
- Be available for rotating shifts on a 24/7 account, including about two weekends per month and occasional night shifts.
- Provide an up-to-date CV in English.
Benefits
- Work from home.
- Relocation support may be available to candidates living outside Greece.
- Earn a productivity bonus of up to €200 on top of base salary, subject to targets.
- Receive built-in salary increases to €1,100 gross after 12 months and €1,150 gross after three years.
- Complete a two-week nesting period.
- Have the opportunity to move from frontline support into back-office tasks.
- Gain financial services experience.
- Work with a global team and gain exposure to an international brand.