Personify Health develops personalized healthcare solutions that help people and organizations navigate wellbeing, care, and health benefits more effectively. Its platform brings together wellbeing navigation, care management, and health plan administration for employers, health systems, health plans, and brokers. The company focuses on making healthcare easier to engage with while helping organizations manage and improve their investment in employee health.
Engineering Manager, AI Healthcare Search at Personify Health (Remote)
Lead Personify Health’s engineering team building PercyIQ, an AI-powered healthcare search and conversational platform. Oversee delivery, production reliability, safety controls, regulated health-data integrations, and team development.
Description
- Lead the AI Feature team developing PercyIQ, Personify Health’s AI-powered discovery and conversational experiences
- Own AI- and RAG-powered search and discovery across web, iOS, and Android, including agent orchestration, knowledge-base ingestion, and result ranking and personalization
- Lead launch readiness, capstone testing, pilot monitoring, load testing, production alerting, and runbook development for AI features
- Direct analytics infrastructure used to measure and report AI feature adoption
- Define AI guardrails and evaluation processes for clinically appropriate, trusted, on-brand responses, including crisis and emergency detection and routing
- Oversee PHI and PII protection, including masking sensitive health identifiers before storage
- Drive translation and localization capabilities for members who speak languages other than English
- Lead the technical design and delivery of conversational AI products and quality and safety frameworks
- Own benefits and clinical chat integrations, including transitions between AI chat and human support channels
- Manage the AI-powered member support chatbot, covering intent recognition, RAG-based responses, and escalation to live agents
- Maintain the operational reliability of human handoffs and knowledge-base synchronization, while addressing hallucination and routing risks
- Manage, mentor, hire, and develop backend, frontend, and QA automation engineers
- Lead agile delivery processes, including sprint planning, retrospectives, release-captain rotations, regression testing, and automation upkeep
- Own production support, on-call readiness, incident response, alerting, and post-incident documentation
- Monitor and communicate AI system health metrics to engineering and product leadership
- Partner with Engineering Managers, the Director of Software Engineering, and Product and UX leaders on roadmaps and dependencies
Requirements
- At least five years of software engineering experience across backend and frontend systems
- At least three years in an engineering management or technical leadership role, including managing and developing engineers
- Hands-on experience building or operating production systems with LLMs or generative AI, including RAG pipelines, prompt and guardrail design, or agent orchestration using platforms such as AWS Bedrock or OpenAI
- Experience with conversational AI or chatbot platforms and integrations with human escalation systems such as CRM or helpdesk tools
- Experience working in regulated, compliance-sensitive environments and partnering with Legal and Security on AI risk, safety, and privacy
- Experience with event-driven data pipelines such as Kafka, S3, or Snowflake for analytics and reporting
- Strong production operations experience, including on-call ownership, incident response, observability and alerting tools such as New Relic or PagerDuty, and load or performance testing
- Experience collaborating with Product Management, UX, and clinical or content stakeholders to deliver user-facing features
- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline, or equivalent practical experience
- Preferred experience includes search and discovery systems, mobile platforms, translation and localization pipelines, healthcare, wellbeing or benefits technology, and conversational AI or customer-support platform evaluation or migration
Benefits
- Personify Health is an equal opportunity employer focused on diversity, equity, inclusion, and belonging
- An inclusive workplace celebrates differences and empowers employees from every background to thrive