Humana is a healthcare and health insurance company focused on improving health outcomes for individuals, communities, and the broader healthcare system. Its work includes Medicare Advantage HMO, PPO, and PFFS plans serving populations such as seniors and military members. Humana also emphasizes an inclusive workplace built around belonging, mutual respect, and opportunities for employees to contribute to the company’s health-focused mission.
Director of Sales Support at Humana — Remote, United States
Lead Humana’s U.S. sales support strategy, enablement, analytics, and operations across its healthcare and insurance business. Build strong teams, improve sales execution, and provide insights that support nationwide growth.
Description
- Shape and deliver the Sales Support strategy in line with organizational growth priorities
- Work with Sales Leadership to uncover operational improvements and eliminate obstacles to sales performance
- Define and track KPIs that assess Sales Support effectiveness
- Lead continuous improvement efforts that increase productivity, efficiency, and customer outcomes
- Guide change management for new programs, technologies, and business processes
- Direct Sales Support programs, workflows, and operating processes
- Equip sales teams with accurate materials, tools, training resources, and customer information
- Coordinate with Training and Learning teams on onboarding and continuing sales education
- Oversee sales enablement technologies and identify opportunities for improvement
- Support territory planning, account assignments, lead management, and pipeline oversight
- Lead the creation of dashboards, reports, and performance measures
- Evaluate sales performance trends and translate findings into actionable recommendations
- Collaborate with business intelligence teams on forecasting and performance measurement solutions
- Improve data quality and maintain accurate reporting
- Provide executives with insights into productivity, conversion, retention, and growth opportunities
- Coordinate with Marketing on campaign delivery and lead-generation activities
- Work with Product and Operations teams on customer-facing initiatives
- Partner with Compliance and Legal to maintain regulatory compliance
- Connect sales teams with internal business partners to resolve operational challenges
- Build, develop, and retain a high-performing Sales Support organization
- Set clear performance expectations and accountability standards
- Coach and develop managers and team members
- Promote collaboration, innovation, customer focus, and operational excellence
Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, Healthcare Administration, or a related discipline
- At least 8 years of progressive experience supporting sales organizations
- At least 5 years of experience leading teams and complex business functions
- Background in sales operations, sales enablement, revenue operations, or sales support leadership
- Strong analytical and problem-solving capabilities
- Experience creating and presenting executive-level reports and recommendations
- Proven ability to lead cross-functional initiatives and influence stakeholders
- Experience with CRM systems, reporting platforms, and sales technologies
- Home or hybrid employees must have internet service providing at least 25 Mbps download and 10 Mbps upload speeds
- Ability to work from a dedicated, interruption-free space that protects member PHI and HIPAA information
Benefits
- Bonus incentive plan tied to company and/or individual performance
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability coverage
- Long-term disability coverage
- Life insurance
- Dedicated home workspace arrangement
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings