Desjardins
Desjardins
Desjardins is a North American financial cooperative serving individuals, businesses, and communities across Canada. Its offerings span personal and business banking, credit cards, mortgages, loans, savings and investments, and auto and home insurance. The organization combines financial and insurance services with a cooperative model that gives members a role in decision-making, while emphasizing responsible investment, local economic support, community involvement, and youth development.

Desjardins Product Administration Agent - Montreal (Hybrid)

Support the administration of Desjardins specialized products and member accounts in a hybrid Montreal role. Handle client inquiries and complaints, prepare reporting, and contribute to administrative process improvements.

Description

  • Provide administrative support across Desjardins business units
  • Assist with administering specialized products and member or client accounts
  • Review client inquiries about specialized products, research solutions, and provide recommendations
  • Explain relevant policies, programs, and procedures
  • Assess client complaints, recommend resolutions, and complete follow-up activities
  • Prepare, analyze, and update reports and statistical information
  • Perform administrative, operational, and quality-control activities, following up where required
  • Support the development and implementation of team processes and working methods
  • Contribute to operational objectives and unit initiatives while following established standards, practices, and guidelines
  • Process and evaluate information, resolve issues, and adapt the approach to the situation
  • Support the development and continuous improvement of working methods and procedures

Requirements

  • A general college diploma in a relevant field
  • At least two years of related professional experience
  • Equivalent combinations of education and relevant experience may be considered
  • French proficiency is required
  • Advanced English proficiency is required because of the role’s duties, work tools, or interactions with English-speaking partners, members, and clients

Benefits

  • Competitive compensation with an annual bonus
  • Four weeks of flexible vacation beginning in the first year
  • Defined-benefit pension plan offering predictable retirement income
  • Group insurance coverage that includes telemedicine
  • Reimbursement for health and wellness expenses and telework equipment

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