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Rockwell Automation
Rockwell Automation
H1B Visa SponsorAutomotiveConsultingDefense

Rockwell Automation develops industrial automation and digital transformation technologies for manufacturers and other complex industries. Its portfolio includes industrial control systems, design and analytics software, asset and process management solutions, cybersecurity, and network infrastructure.

The company supports organizations in sectors such as aerospace, automotive, and life sciences as they modernize operations, improve efficiency, and advance smart manufacturing. Its work brings hardware, software, and integrated services together to address operational and sustainability goals.

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Cybersecurity Customer Success Manager

Drive adoption, renewals, and account growth for Rockwell Automation’s OT cybersecurity offerings. Manage enterprise customer relationships, recurring revenue strategy, business reviews, and customer outcomes.

USUnited StatesOHOhioWIWisconsinRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
Cyber Security

Description

  • Manage enterprise and site-based accounts using Rockwell’s OT cybersecurity offerings
  • Help customers achieve business outcomes through Rockwell Automation subscription and services contracts
  • Increase technology and services adoption to support renewals and growth in recurring contracts and subscriptions
  • Manage recurring revenue targets and growth strategy for cybersecurity contracts and software subscriptions
  • Use Gainsight data and workflows to guide customer onboarding, adoption, expansion, and renewals
  • Connect customer data to the value delivered through services contracts and software subscriptions
  • Share delivered value with participating sites through quarterly business reviews and other regular communications
  • Consolidate and present quarterly business reviews for corporate customers
  • Recommend contract or subscription changes that improve customer outcomes, and work with Sales to pursue account growth
  • Document the effectiveness of customer success activities
  • Work with Sales, Delivery, and Distributor teams to improve the customer experience
  • Share portfolio feedback so customer input can shape service offerings
  • Partner with the business unit on ongoing customer experience improvements
  • Report to the Software Customer Success Leader

Requirements

  • Bachelor’s degree or equivalent relevant work experience
  • Legal authorization to work in the United States
  • Ability to travel 20% of the time
  • Knowledge of OT cybersecurity products and services
  • At least five years of work experience, including customer-facing work in a commercial or technical capacity
  • Ability to work across teams
  • Experience understanding customer buying behavior and processes
  • Knowledge of how services are organized and delivered
  • Ability to motivate others and help customers succeed
  • Commercial skills and ability to collaborate with Sales and build trust
  • Ability to develop, communicate, and execute a corporate-level services recurring revenue strategy
  • Ability to understand customer needs and provide strategic value

Benefits

  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off
  • Parental and caregiver leave
  • Flexible work schedule coordinated with your manager to accommodate your personal life

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