TransUnion
TransUnion
TransUnion is a U.S.-based global credit information and insights company that helps consumers and businesses make informed decisions using data. Its consumer offerings include credit monitoring, credit report access, fraud alerts, identity theft protection, and tools for managing credit health, while its business solutions support credit portfolio management, customer acquisition, debt recovery, and fraud prevention. TransUnion serves organizations across financial services, automotive, and media, with a focus on financial inclusion, data security, and consumer privacy. Its work spans technology, analytics, and services for people and organizations navigating credit and risk.

Cyber Administrative Assistant (Remote, Costa Rica)

TransUnion seeks a remote Cyber Administrative Assistant in Costa Rica to support incident tracking, billing, documentation, and stakeholder coordination. The role uses Salesforce, Smartsheet, and Microsoft Office.

Description

  • Oversee case tracking, case-management systems, and related billing workflows
  • Keep case notes, records, and supporting database information accurate and current
  • Confirm that resolved incidents are closed before billing begins
  • Work with billing and sales support teams to complete billing accurately and efficiently
  • Help case stakeholders address issues arising during cyber incidents
  • Collaborate with Incident Coordination to resolve partner and client concerns
  • Monitor documentation and coordinate data transfers between the company and its clients
  • Deliver professional, courteous support to internal teams, partners, clients, and other stakeholders
  • Provide primary and additional administrative support to the Incident Response delivery team
  • Report to the Sales Manager within Sales Management

Requirements

  • One to three years of administrative or comparable support experience
  • Relevant education or certifications may substitute for professional experience
  • Ability to manage tasks moving at different paces while maintaining accuracy and attention to detail
  • Strong written and verbal communication abilities
  • Ability to explain complex ideas clearly in English to people at different organizational levels
  • Strong problem-solving, interpersonal, and organizational capabilities
  • Results-focused, collaborative, and solution-oriented working style
  • Proficiency in Microsoft Office
  • Proficiency in Salesforce
  • Proficiency in Smartsheet

Benefits

  • Remote work arrangement
  • Occasional attendance at work-related events in person, at management's discretion
  • Work/life flexibility
  • Professional development support and resources
  • Opportunities to grow, innovate, and help shape a better future
  • Opportunities to collaborate globally

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