ABB
ABB
ABB is a global technology company developing products and services for electrification, industrial automation, robotics, motion, and power management. Its portfolio includes motors, drives, medium- and low-voltage equipment, transformers, electric vehicle charging infrastructure, and robotic systems, supported by software and lifecycle services. ABB works with customers across utilities, industry, transport, and infrastructure to improve operational efficiency and support more connected, lower-carbon systems. Its careers span engineering, software, manufacturing, technical services, and other functions involved in delivering these technologies.

Customer Support Specialist, Order Management – ABB (Heidelberg Hybrid)

Manage customer orders for ABB’s industrial solutions in a hybrid Heidelberg role. Coordinate fulfillment, ERP records, EDI workflows, and cross-functional stakeholders.

Description

  • Manage customer orders independently as part of daily operations
  • Deliver accurate and timely order fulfillment
  • Coordinate with Sales, Supply Chain, Logistics, Production, Finance, and other relevant internal teams
  • Track order progress, delivery dates, and open items
  • Investigate discrepancies and help develop operational solutions
  • Maintain and validate order information in the ERP system
  • Help improve and standardize Order Management processes
  • Run, monitor, and improve EDI order processing, OCR orders, and delivery inquiries
  • Support departmental workflows by reviewing and following up on electronically captured orders

Requirements

  • Background in Customer Support, Order Management, Inside Sales, or a similar commercial position
  • Solid understanding of order processing and internal stakeholder coordination
  • Practical experience with SAP or a comparable ERP platform
  • Advanced Microsoft Excel skills
  • Strong written and spoken German and English
  • Completed commercial apprenticeship or an equivalent qualification

Benefits

  • Employee Share Acquisition Plan
  • Company pension scheme
  • Opportunities for learning and professional growth
  • Children's Holiday Week

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