Meltwater

1,001 – 5,000 Employees

H1B Visa Sponsor Consulting Marketing Media

Meltwater provides media intelligence and social data analytics to help businesses track coverage, understand consumer conversations, and make decisions informed by media and audience data. Its platform brings together media monitoring, social listening, media relations, influencer marketing, and sales intelligence, with AI-driven insights to support marketing and public relations work. Meltwater serves organizations navigating a fast-moving media landscape.

Company Jobs

Customer Success Manager

Guide customers in adopting Meltwater solutions, support renewals and retention, and work with account teams to strengthen relationships and uncover growth opportunities.

2 hours ago

United States

North Carolina

$48,000 – $63,000 / year

Hybrid Full-time Junior Middle No degree required English Required Customer Success Customer Success Manager

Description

Coordinate with Renewal and Account Managers to align support with customer needs.
Advise customers on adopting Meltwater solutions.
Equip clients with resources that encourage advocacy and strengthen billing relationships.
Learn each customer’s organizational context and goals, then tailor solutions accordingly.
Partner with Account Managers to identify opportunities for upselling and cross-selling.
Engage customers ahead of renewals to support retention and reduce risk.
Take ownership of gross account retention and customer satisfaction.
Increase client engagement and product adoption.
Lead onboarding and training for new customers.
Collect customer feedback through executive business reviews.
Identify expansion opportunities and share them with Account Managers.

Requirements

A bachelor’s degree or higher is preferred.
At least two years of hands-on account management experience.
Demonstrated expertise in customer success, account management, or a related field.
Strong communication and interpersonal skills.
A results-focused approach centered on customer satisfaction.
A proactive approach to identifying and addressing customer needs and opportunities.
Ability to work closely with cross-functional teams.
Excellent written and spoken English communication skills.
Willingness to work a hybrid schedule.
Legal authorization to work in the country of hire.

Benefits

Comprehensive paid time off.
Medical, dental, and vision plan options.
401(k) matching.
Life insurance.
Commuter benefits.
Parental leave plans.
Complimentary Calm app subscription for you and your loved ones.
Hybrid work arrangement.
Ongoing professional development opportunities.
An inclusive community and mentorship.

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