Mouser Electronics
Mouser Electronics
1,001 – 5,000 Employees
ConsultingLogisticsMarketing
Mouser Electronics is a global distributor of semiconductors and electronic components, connecting design engineers and purchasing teams with products from more than 1,200 manufacturer brands. Its catalog includes semiconductors, interconnects, passive components, and electromechanical parts, with a focus on making newly released technologies quickly accessible. Local sales and service centers support customers across its worldwide operations.

Customer Service Representative – High Wycombe Hybrid

Mouser Electronics is hiring a full-time Customer Service Representative for its hybrid High Wycombe operation. The role handles orders, quotes, returns, product information, customer satisfaction, and sales opportunities.

Description

  • Deliver high-quality customer service by handling orders, quotations, returns, and catalogue information requests
  • Support new and repeat business through proactive customer service initiatives
  • Contact customers to confirm satisfaction and address concerns
  • Provide accurate availability details for in-stock and out-of-stock products
  • Recognise cross-selling and up-selling opportunities while promoting related products
  • Investigate customer orders and coordinate expedited processing when needed
  • Track delivery schedules and product quality while checking order accuracy
  • Coordinate expedited requests requiring special handling
  • Process requests for catalogues, product information, and samples
  • Assist local Customer Service and other teams as required

Requirements

  • Bring 1–2 years of customer service experience, or an equivalent combination of education and experience
  • Demonstrate a strong commitment to excellent customer service and consistent quality standards
  • Communicate clearly in written and spoken English; additional languages are advantageous
  • Use Microsoft Office confidently, with familiarity with other systems considered a plus
  • Work effectively with multiple currencies and the requirements of international orders
  • Apply strong analytical, problem-solving, and negotiation abilities
  • Organise work effectively and follow a structured approach to planning
  • Show accountability, energy, and a positive approach to the role
  • Work independently and collaboratively across cultures with a results-focused mindset
  • Take initiative to develop job-related knowledge

Benefits

  • 25 days of annual leave, rising to 30 days with service, plus bank holidays
  • Family-friendly workplace policies
  • Free on-site parking
  • Hybrid working arrangement
  • Enhanced company pension
  • Enhanced sick pay
  • Employee recognition programme
  • Training opportunities through Mouser University
  • Company-funded Health Cash Plan
  • Friend and Family Referral Bonus
  • Annual performance appraisals
  • Death in Service Benefit with life assurance
  • Access to an Employee Assistance Programme
  • Long-term career prospects with responsible work and development opportunities

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