PIB Group
PIB Group
1,001 – 5,000 Employees
ConstructionConsultingFinance
PIB Group is a specialist holding company providing client-focused advice and solutions across consulting, construction, and finance. Since 2015, the group has expanded through more than 100 acquisitions and now operates across eleven markets with a team of over 4,000 people. Its businesses work collaboratively to deliver tailored services, build lasting client relationships, and support the continued growth of the wider group.

Customer Service Representative - Chester On-site | PIB Group

Join PIB Group as a Customer Service Representative supporting tenant referencing enquiries for a leading UK tenant referencing and specialist lettings insurance provider. Assist tenants, landlords and letting agents by phone and email.

Description

  • Build approachable, professional relationships with customers moving into a new home
  • Manage incoming calls and email enquiries
  • Resolve questions and guide customers through tenant referencing
  • Give customers accurate, easy-to-understand information
  • Work with colleagues across the business to support a smooth experience for tenants, landlords and letting agents
  • Own customer interactions and deliver a high-quality service

Requirements

  • Customer service experience in a contact centre, retail, hospitality or comparable setting
  • Strong attention to detail
  • Confidence using established processes and systems
  • Clear, professional communication skills by phone and in writing
  • Positive, proactive approach to work
  • Ability to perform effectively in a fast-paced environment
  • Reliable and motivated work ethic
  • Enjoyment of solving customer problems

Benefits

  • Supportive, collaborative team environment focused on employee development
  • Opportunities to learn, build skills and progress in the role
  • Encouragement to suggest improvements to services, processes and customer experience
  • Friendly and inclusive workplace culture

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