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American Family Insurance
American Family Insurance
B2CFinanceInsurance
American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
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Customer Service and Sales Representative

Assist American Family Insurance customers with billing, coverage questions, and policy updates. Resolve inquiries by phone, email, chat, forms, and social media.

USUnited StatesAZArizonaCOColoradoMAMassachusettsMNMinnesotaNHNew HampshireWIWisconsin
$25 – $31 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Support customers, advisors, agencies, and other business partners.
  • Answer questions about billing, coverage, and policy changes through phone, email, forms, chat, and social media.
  • Own customer requests and provide complete, attentive service.
  • Assess customer situations and make appropriate exception decisions for customers and the organization.
  • Share information and knowledge to support colleagues’ development.
  • Identify process improvement opportunities and recommend changes.
  • Attend training and development sessions to build customer service skills.
  • Take part in New Employee Orientation during the first week.

Requirements

  • Experience providing customer-focused solutions, support, or service.
  • Basic arithmetic skills, including averaging and calculating percentages.
  • Customer service experience in a face-to-face or contact center setting, or in retail, insurance, or hospitality.
  • Ability to take the lead and guide customers toward resolution.
  • If not already licensed, proof of passing the pre-licensing course for the employee’s resident state.
  • Obtain a Property and Casualty producer license for the resident state within 30 days of hire.
  • Obtain Property and Casualty producer licenses for all other operating or service states within 60 days of hire.
  • Additional producer licenses may be required sooner to meet business needs.
  • Ability to travel up to 10%.
  • Successful completion of applicable background checks.
  • Sign a non-disclosure agreement covering proprietary information, trade secrets, and inventions.
  • Sponsorship is not considered unless the posting specifies otherwise.

Benefits

  • Relocation assistance for eligible candidates.
  • Medical, dental, vision, and wellbeing benefits.
  • Competitive 401(k) contribution.
  • Pension plan.
  • Annual incentive.
  • Nine paid holidays.
  • Paid time off, accruing at 23 days per year for full-time employees.
  • Student loan repayment program.
  • Paid family leave.
  • New Employee Orientation and development opportunities.

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