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Scania Group develops sustainable transport solutions across the transport, manufacturing, and automotive sectors. The company is evolving beyond its traditional identity as a truck manufacturer, combining vehicles with broader transport-focused solutions and pursuing innovation to support long-term change in the industry.
Scania Group places strong emphasis on its workforce, with an organizational culture that recognizes individual contributions and supports flexible ways of working. Its collaborative environment may appeal to professionals interested in contributing to the development of more sustainable transportation systems.
Customer Service Advisor - Scania Richlands Onsite
Serve as Scania customers’ first point of contact while coordinating vehicle servicing, bookings, invoicing and related support. This onsite Richlands role contributes to Scania’s sustainable transport operations.
Description
- Greet customers and provide an efficient first point of contact
- Receive and check in customer vehicles for servicing
- Schedule service and repair appointments through email, in person, by phone and via the customer portal using Scania systems
- Keep customers informed throughout the servicing process
- Prepare invoices for completed work orders
- Return vehicle keys to customers after service
- Arrange courtesy vehicles when required
- Handle general administrative responsibilities
- Build trusted customer relationships while meeting their needs and expectations
Requirements
- Clear and confident verbal and written communication
- Competent computer skills
- Strong problem-solving, negotiation and influencing abilities
- Well-developed time management, organisational and administrative skills
- A proactive approach with the ability to respond effectively to changing situations
- High accuracy when entering data
- Experience with Planner is helpful but not required, as training is provided
- Australian or New Zealand citizenship, or Australian or New Zealand permanent residency
- Employment offer subject to standard pre-employment screening, including medical and other background checks
Benefits
- Opportunity to earn a monthly bonus
- Paid parental leave benefits
- Salary packaging and corporate benefits
- An inclusive and energetic workplace culture
- Opportunity to join a company experiencing record growth
- Work connected to digitalisation, autonomous vehicles, electrification and sustainability
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