Ideal Siding
Ideal Siding
Ideal Siding is a North American residential siding company and franchise network focused on siding replacement, repairs, and full exterior makeovers. Its services include complimentary exterior design mockups, installation by experienced crews, a 25-year workmanship warranty, and a price-match policy. The company operates through independently owned franchise locations across cities in the United States and Canada, serving homeowners who want to improve, maintain, or transform their home exteriors.

Customer Care Specialist (Hybrid, Burnaby)

Support homeowners for Ideal Siding, a North American siding renovation company, by handling inquiries, resolving concerns, and arranging meetings with project managers. This full-time role follows a hybrid schedule in Burnaby.

Description

  • Act as the primary contact for customers.
  • Understand customer needs and direct them to appropriate support.
  • Respond accurately and promptly to questions while resolving service issues.
  • Work with internal teams to address concerns and communicate updates.
  • Keep thorough records of customer conversations and transactions.
  • Suggest improvements to customer service processes and delivery.
  • Maintain knowledge of products and company policies.
  • Arrange and schedule meetings for project managers.
  • Assist homeowners exploring siding and exterior home improvements.

Requirements

  • Customer service, call centre, or administrative experience is preferred, but not essential.
  • Experience using a US customer database is preferred.
  • Proficiency with customer support software and related systems is required.
  • Demonstrated commitment to providing high-quality customer service.
  • Strong spoken and written communication skills.
  • Empathy combined with effective problem-solving ability.
  • Comfort working collaboratively with a team.
  • A proactive and adaptable approach to work.
  • Availability for shifts between 5:00 AM and 6:00 PM, including Saturdays once or twice monthly.
  • A reliable high-speed internet connection is required for remote work.
  • Residence in the Metro Vancouver area and willingness and ability to commute.
  • Authorization to work full-time in Canada on an ongoing basis, including disclosure of any conditions or expiry dates.

Benefits

  • Hybrid working arrangement
  • 36-hour work week supporting work-life balance
  • Company social events
  • Dental coverage
  • Flexible scheduling
  • Health insurance coverage
  • Career advancement opportunities
  • Paid time off
  • Training and professional development
  • Vision coverage
  • Supportive, collaborative workplace
  • Flexible hybrid schedule with 1–2 days in the office each week
  • Opportunities to learn, develop, and advance
  • Flexible work-from-home options
  • Industry-leading wages
  • Flexible schedule
  • Training and ongoing support

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