LogoFresh Jobs Ahead
Ideal Siding
Ideal Siding
11 – 50 Employees
LogisticsManufacturingMarketing
Ideal Siding is a North American franchise network focused on residential exterior improvement, including siding installation, repairs, and replacement projects. The company supports homeowners with visual renderings, price matching, and a 25-year workmanship warranty, while its franchise model relies on experienced installation crews and customer-focused service. Its work spans home improvement markets in Canada and the United States.
LinkedIn
Company Jobs

Customer Care Specialist (Hybrid, Burnaby)

Support homeowners for Ideal Siding, a North American siding renovation company, by managing inquiries, resolving concerns, and coordinating meetings for project managers.

CACanada
$20 – $22 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Build positive, professional relationships with customers
  • Listen carefully to customer needs and concerns
  • Deliver timely, accurate assistance
  • Handle inquiries and resolve customer issues effectively
  • Work with internal teams to address concerns and communicate updates
  • Keep comprehensive records of customer interactions and transactions
  • Spot ways to improve service processes and the customer experience
  • Keep current on products and company policies
  • Arrange and schedule project-manager meetings
  • Act as the initial customer contact and guide homeowners toward the next step in improving their homes

Requirements

  • Customer service, call centre, or administrative experience is preferred, though not required
  • Experience working with a US customer database is preferred
  • Proficiency with customer support software and systems is required
  • Demonstrated commitment to delivering exceptional service quality
  • Strong verbal and written communication skills
  • Empathy and effective problem-solving abilities
  • Capacity to work cooperatively within a team
  • A proactive, adaptable approach to work
  • Availability for shifts between 5:00 AM and 6:00 PM, including Saturdays once or twice monthly
  • A high-speed internet connection is required for remote work
  • Dependability is essential
  • Authorization to work full-time on an ongoing basis in Canada
  • Must be located in Metro Vancouver and able and willing to commute

Benefits

  • Hybrid working arrangement
  • 36-hour workweek designed to support work-life balance
  • Company celebrations and parties
  • Dental insurance
  • Flexible scheduling
  • Health insurance
  • Career advancement opportunities
  • Paid time off
  • Training and development
  • Vision insurance
  • Supportive, collaborative team culture
  • Flexible hybrid schedule with 1–2 days per week in the office
  • Opportunities to learn, develop, and progress professionally
  • Flexible work-from-home options

Related Jobs

Martin & Company

Director of P&C Insurance Consulting

Martin & Company
51 – 200 Employees
ConsultingInsuranceLogistics
USUnited States
$120,000 – $150,000 / year
RemoteFull-timeLeadEnglish RequiredDirector

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

Open