Erie Insurance Group provides insurance services across claims, customer service, underwriting, and risk management. Its career opportunities include roles and internships in actuarial work, data analytics, finance, sales, and marketing. The company also highlights employee training and a service-oriented workplace shaped by its founding principles, with an emphasis on diversity and inclusion.
Customer Advocate I - Erie Insurance Onsite
Handle 65–75 daily calls for Erie Insurance, assisting policyholders, agents, claimants, and employees with billing, policy, and service concerns. Provide customer support from the Millcreek office while resolving issues across the insurer’s property and casualty business.
Description
- Listen carefully to policyholders, agents, claimants, and employees to identify needs and clarify information
- Handle approximately 65–75 inbound calls each day across multiple platforms
- Explain company products, services, policies, inquiries, complaints, and available solutions
- Resolve matters within assigned authority and escalate cases in line with policy and procedure
- Administer and support office books of business
- Address concerns across all lines of business through ERIE systems and products
- Arrange billing solutions and correct accounting, underwriting, and policy inaccuracies
- Record resolutions according to established documentation guidelines
- Participate in training and information sessions to maintain knowledge of ERIE policies, procedures, processing systems, industry practices, and applicable licenses
- Coach and mentor less experienced employees and serve as a departmental or project subject matter expert when assigned
- Maintain consistent and reliable attendance
Requirements
- A bachelor’s degree is required, or an associate degree with two years of call center, customer service, insurance operations, or relevant experience; alternatively, a high school diploma or GED with four years of applicable experience
- Working proficiency with word-processing and spreadsheet applications is required
- Ability to work a schedule aligned with departmental operating hours
- Adherence to ERIE’s holiday schedule is required
- Property and Casualty insurance licensure, and any licenses required by changing compliance standards, is required when applicable
- Knowledge of billing practices and procedures is preferred
- Typing speed of at least 28 words per minute is preferred
- Preferred coursework or designations include General Insurance (INS 21, 22, 23) and AIS (Associate in Insurance Services)
- Ability to meet the stated physical demands, including occasional lifting or moving and frequent computer use
- Availability for varying Monday–Friday shifts between 8:00 AM and 7:00 PM and Saturdays from 9:00 AM to 4:30 PM
Benefits
- Health, prescription, dental, and vision coverage is available for employees and dependents starting on the first workday
- Employees make low contributions toward medical and prescription premiums, with the company covering up to 97% of monthly employee premium costs
- Full-time employees become vested in the traditional pension plan after five years of service
- 401(k) plan with an employer contribution match of up to 4%
- Paid vacation, personal, sick, bereavement, and parental leave
- Tuition reimbursement for higher education and industry designations
- Company-paid basic life insurance
- Short-term and long-term disability coverage
- Orthodontic benefits for children and adults
- Adoption assistance
- Fertility and infertility coverage
- Employee well-being programs
- Paid volunteer time for community service
- Annual dollar-for-dollar matching of charitable contributions
- Potential eligibility for an annual bonus payment