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Datavant
Datavant
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareHealthcare Insurance
Datavant develops health data connectivity and interoperability solutions that help organizations securely exchange, transform, and use healthcare information. Its platform and network connect hospitals, clinics, health systems, health plans, life sciences companies, government organizations, and other data partners, supporting workflows that depend on accessible records, privacy compliance, and reliable analytics. Founded in 2017, Datavant operates at the intersection of healthcare technology, healthcare insurance, and consulting, with a focus on improving how data moves across the healthcare ecosystem to advance human health.
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Client Success Manager at Datavant - Remote, United States

Manage customer projects and relationships for Datavant’s healthcare data collaboration platform. Coordinate cross-functional teams, report results, and resolve issues across custom risk adjustment engagements.

USUnited States
$100,000 – $125,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
SQL

Description

  • Lead customer relationships and ensure effective delivery, service, and support
  • Coordinate, track, and report on customer projects
  • Facilitate project resources across data integration, coding management, engineering, sales, and executive teams
  • Maintain communication through reports, meetings, and status updates
  • Manage customer operations project processes, tools, and reference materials
  • Monitor project status and success throughout the project lifecycle
  • Identify and resolve customer issues while coordinating escalations with sales and internal stakeholders
  • Prepare customer reports and presentations and coordinate results delivery with Sales
  • Define and implement process improvements
  • Partner with engineering to identify, prevent, and resolve software issues affecting customer projects

Requirements

  • At least 3 years of project management experience
  • Familiarity with healthcare data systems, formats, and processes, with the ability to communicate at a technical level
  • Bachelor’s degree in business, technology, or a related field
  • Knowledge of healthcare, payment models, risk adjustment, medical coding, physician workflows, and/or electronic health record systems
  • Advanced Excel proficiency, including VLOOKUP and pivot tables
  • Some knowledge of SQL queries is helpful
  • Strong written and verbal communication skills
  • Willingness to travel 15% of the time
  • This role is not eligible for employment sponsorship

Benefits

  • Total rewards strategy
  • Post-offer health screenings and required vaccinations, as applicable
  • Reasonable accommodations for individuals with physical and mental disabilities
  • Equal employment opportunity protections

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