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Datavant dezvoltă soluții de conectivitate și interoperabilitate a datelor medicale, care ajută organizațiile să facă schimb de informații din domeniul sănătății, să le transforme și să le utilizeze în condiții de securitate. Platforma și rețeaua sa conectează spitale, clinici, sisteme de sănătate, planuri de asigurări de sănătate, companii din domeniul științelor vieții, organizații guvernamentale și alți parteneri de date, susținând fluxuri de lucru bazate pe accesul la dosare, respectarea cerințelor de confidențialitate și analize fiabile. Fondată în 2017, Datavant activează la intersecția dintre tehnologia medicală, asigurările de sănătate și consultanță, concentrându-se pe îmbunătățirea modului în care circulă datele în ecosistemul de sănătate pentru a contribui la progresul sănătății umane.
Client Success Manager at Datavant - Remote, United States
Manage customer projects and relationships for Datavant’s healthcare data collaboration platform. Coordinate cross-functional teams, report results, and resolve issues across custom risk adjustment engagements.
Descriere
- Lead customer relationships and ensure effective delivery, service, and support
- Coordinate, track, and report on customer projects
- Facilitate project resources across data integration, coding management, engineering, sales, and executive teams
- Maintain communication through reports, meetings, and status updates
- Manage customer operations project processes, tools, and reference materials
- Monitor project status and success throughout the project lifecycle
- Identify and resolve customer issues while coordinating escalations with sales and internal stakeholders
- Prepare customer reports and presentations and coordinate results delivery with Sales
- Define and implement process improvements
- Partner with engineering to identify, prevent, and resolve software issues affecting customer projects
Cerințe
- At least 3 years of project management experience
- Familiarity with healthcare data systems, formats, and processes, with the ability to communicate at a technical level
- Bachelor’s degree in business, technology, or a related field
- Knowledge of healthcare, payment models, risk adjustment, medical coding, physician workflows, and/or electronic health record systems
- Advanced Excel proficiency, including VLOOKUP and pivot tables
- Some knowledge of SQL queries is helpful
- Strong written and verbal communication skills
- Willingness to travel 15% of the time
- This role is not eligible for employment sponsorship
Beneficii
- Total rewards strategy
- Post-offer health screenings and required vaccinations, as applicable
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal employment opportunity protections
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