Demant
Demant
Demant is a hearing healthcare group that develops technologies, solutions, and expertise to help people hear better. Its work spans hearing care, hearing aids, diagnostic equipment, and related services, bringing together healthcare knowledge, technical innovation, and a long-standing focus on improving hearing outcomes.

Client Services Officer 10 Month Contract Midland Onsite

Support clients and clinic operations at Audika’s Midland hearing healthcare clinic. The role covers appointments, front-desk administration, basic hearing-device assistance, transactions, and client care.

Description

  • Run daily clinic operations, keep the environment welcoming, greet clients, and deliver a high-quality service experience.
  • Coordinate client appointments by phone, email, booking system, and other applications.
  • Provide basic hearing-device assistance, including cleaning, battery replacement, and Bluetooth pairing.
  • Support community engagement through site visits, promotional activities, and expos.
  • Manage inventory and place orders for hearing devices.
  • Process invoices and point-of-sale transactions.
  • Confirm client eligibility under HSP, DVA, and private health insurance programs.
  • Handle client enquiries with empathy, promptness, and proactive follow-up.
  • Manage the front desk independently within a small team while supporting clients, clinicians, hearing technicians, and internal stakeholders.
  • Work with clinicians and hearing technicians to support quality hearing healthcare outcomes.
  • Build product, service, competitive advantage, and government funding knowledge to apply client-specific sales approaches.

Requirements

  • Prior administration or customer service experience in retail, hearing care, pharmacy, or allied health is preferred.
  • Experience supporting older clients is advantageous.
  • Strong interpersonal communication skills and an empathetic approach to client care.
  • Strong computer skills are helpful but not essential; willingness to learn is valued.
  • Flexibility to take additional shifts at short notice when covering planned or unplanned leave.

Benefits

  • Part-time work with an established global organisation.
  • Performance-based incentives.
  • Supportive hearing care team.
  • Professional development supported by a defined career path and professional training.
  • MyRewards discounts at more than 300 retailers and services across Australia.
  • Access to an online wellbeing centre offering activities, workouts, meditation, nutritional guidance, and financial advice.
  • Employee Assistance Program.
  • Birthday and Christmas gifts.

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