Customer Support Agent (9-Month Contract)
Phorest Software
Support Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.
Open
IDeaS Revenue Solutions develops hospitality revenue management software and related advisory services for hotels, resorts, airports, and other travel businesses. Its platform combines forecasting, pricing optimization, budgeting, and analytics to help hospitality teams make informed commercial decisions and improve financial performance. Founded in 1989, the company serves organizations across a global market and also provides consulting and revenue strategy support.
Business Analyst, Global Account Management – IDeaS Revenue Solutions, Minnesota Hybrid
Business Analyst supporting whitespace analysis, deal analytics, forecasting, and budget planning for IDeaS Revenue Solutions. Partners with Account Management, Finance, and senior leaders to turn commercial data into planning recommendations.
Description
- Build and maintain a data-driven whitespace model across the account portfolio
- Compare installed-base coverage with total addressable account spend, including expansion-product penetration
- Estimate opportunity ranges for account planning and sales budget decisions
- Analyze deal trends, stalled pipelines, pricing, and expansion indicators
- Guide demand-generation strategy and campaign targeting
- Report demand-generation results, pipeline contribution, conversion, and revenue attribution
- Create representative-level analytics for deal duration, stage velocity, close rates, and probability modeling
- Spot high-performing outliers and opportunities for coaching
- Develop pipeline-to-revenue conversion models to improve forecast accuracy
- Identify uneven growth opportunities and equity gaps across the book of business
- Monitor Account Management operating expenses against monthly budgets
- Recommend pull-ins and reallocations ahead of quarter-end
- Prepare monthly leadership spend briefs covering variances, risks, and opportunities
- Collaborate with Finance on Account Management budget matters
- Recommend budgets and future expense changes
- Validate Salesforce data and suggest improvements to upstream inputs
- Reconcile budgets, forecasts, and actuals to identify material variances
- Evaluate budget and forecasting methods against actual performance
- Work with Account Directors on budget preparation using calculation models
- Support quarterly and annual budget reviews with executive-ready materials
- Translate trends, variances, risks, and key drivers into recommendations
- Coordinate inputs from Account Directors, Finance, Contract Administration, and Regional leaders
Requirements
- Based in Minnesota and available to work in the office three days each week
- At least five years of experience in a data-focused analytical role, preferably supporting go-to-market, Account Management, or client-facing teams
- Experience coordinating stakeholders across multiple time zones and cultures
- Background building models and analyses that shape business decisions
- Proficiency with SQL
- Fluency in business intelligence tools such as Tableau or Power BI
- Comfort working directly with Account Management leaders and constructively challenging assumptions
- Strong communication skills for turning complex analysis into executive narratives and recommendations
- Experience in a SaaS or subscription-based business
- Familiarity with ARR, NRR, and expansion metrics is strongly preferred
- High ownership and ability to work in an embedded, cross-functional environment
- Commercial judgment and understanding of customer objectives and revenue drivers
- Bachelor’s degree in business, statistics, finance, or a related discipline
- Strong business acumen with the ability to evaluate strategies, recognize trends, and anticipate effects
- Ability to manage multiple competing priorities
- Strong organizational and self-management skills
- Ability to work and learn independently
- Good written and spoken English
- Knowledge of Salesforce is preferred
- Legally authorized to work in the United States without current or future employment visa sponsorship
- Equivalent education, training, and relevant experience may substitute for the stated education requirement
Benefits
- Inclusive workplace that values diverse perspectives
- Opportunities for professional development and career growth
- Support for work-life balance
- Equal opportunity employment
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