FRONTLINE CALL CENTER
FRONTLINE CALL CENTER
201 – 500 Employees
Founded in 2012, FRONTLINE CALL CENTER is a call center company with a team of approximately 201–500 employees.

Bilingual Spanish Customer Service Representative - Remote U.S.

Provide remote bilingual customer service for Frontline Call Center, helping individuals access emergency shelter and community resources through a mission-focused call center.

Description

  • Deliver customer service assistance to individuals
  • Connect callers with emergency shelter and related resources
  • Navigate multiple systems while assisting customers
  • Complete all required orientation and training
  • Show the required computer setup and internet specifications during the interview
  • Contribute to a program that connects people with emergency shelter and resources

Requirements

  • Fluent spoken and written Spanish and English
  • Previous call center or customer service experience
  • Prior remote work experience is preferred
  • Comfortable using technology and navigating multiple systems
  • Full attendance is required for orientation and training
  • Open availability, including weekends
  • Availability to work within a 24/7 operation
  • Must live and work in Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, or Michigan
  • Windows 11 computer required; Macs and Chromebooks are not accepted
  • Two monitors required
  • Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
  • At least 16 GB of RAM, with 12 GB usable
  • CPU utilization of 50% or below
  • Computer must include an Ethernet (RJ-45) port
  • Wired Ethernet internet connection required; Wi-Fi is not permitted
  • Internet download speed of at least 20 Mbps
  • Internet upload speed of at least 10 Mbps
  • Ping of 20 ms or less
  • Provide equipment and internet screenshots, confirm availability requirements, and join the interview from the work computer with the camera on and screen-sharing available
  • Must join the interview from the work computer with camera on and screen-sharing capability

Benefits

  • W-2 employee classification
  • Fully remote position
  • Work from home

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