AT&T is a telecommunications and technology company serving consumers, businesses, and public-sector organizations through wireless, internet, and fiber services. Its work spans network innovation, including collaborations focused on Open RAN, as well as FirstNet public-safety connectivity, disaster recovery, consumer devices, and data privacy. The company also emphasizes sustainability, cultural inclusion, corporate responsibility, and public policy. With a large workforce and a long operating history, AT&T offers career opportunities connected to communications infrastructure, digital technology, customer services, and responsible innovation.
AT&T Associate Director, Chief of Staff
Lead operations, transformation, governance, and employee engagement for AT&T’s Hyderabad IDC while serving as Chief of Staff to the AVP. The role oversees support functions, budgets, workforce and vendor processes, and coordination across business teams.
Description
- Build support structures that keep the IDC running smoothly and enable transformation.
- Lead Program Management Office and change management work.
- Strengthen employee engagement and understand engineers’ concerns and perspectives.
- Support the IDC’s progress toward greater operational maturity and business outcomes.
- Serve as Chief of Staff to the AVP, managing budgets and acting as the AVP’s delegate.
- Support alignment with CTX Agile transformation goals.
- Improve and oversee People and Culture, strategy, and execution.
- Manage operational and financial data.
- Oversee reporting on vendors, NPW, invoices, rosters, and assets.
- Develop and carry out the communication strategy.
- Follow ATS IDC governance practices and coordinate with HR, Finance, Procurement, Real Estate, Facilities, Legal, Compliance, Corporate Communications, and IT.
- Coordinate with ATS local CoP chapters and CTX-wide initiatives.
- Share effective practices and create accelerators and innovations that speed adoption.
- Support skills development, knowledge sharing, and certifications.
- Work with DIB-ERG chapters to strengthen engagement and impact.
- Lead change, workforce, vendor, financial reporting, and roster management processes.
- Develop or adopt workforce engagement strategies and support a successful return to the office.
Requirements
- At least 12 years of experience in the IT software industry.
- Experience or expertise in vendor contract management, business and operations management, and program management.
- A record of improving employee engagement and creating a positive employee experience.
- Experience working with a diverse workforce and helping build a motivated, high-performing team.
- Experience transforming processes and adapting them to organizational needs.
- Demonstrated ability to optimize performance and measure results using metrics.
- Experience or expertise managing large-scale operations and teams.
- Excellent communication skills, including public speaking and representing an organization at external forums.
- Experience or expertise leading support functions for large organizations.
- Strong interpersonal skills and the ability to work with varied personality types.
- Experience working across different workplace cultures and environments.
- Exposure to US-based clients or partners.
- Strong communication and presentation skills, with the ability to influence team members, peers, and senior leaders.
- Skills in escalation and conflict management.
- Ability to collaborate strategically, develop plans, and set priorities that meet business and technology objectives.
- Experience collaborating with US partners and other key stakeholders.
- Willingness to learn and adapt to change.
- Willingness and ability to work in the office; the role requires in-office engagement.
Benefits
- Equal employment opportunity.
- Reasonable accommodations for qualified individuals with disabilities.
- Fair chance hiring process, with background checks initiated only after an offer is made.