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IQVIA
IQVIA
H1B Visa SponsorConsultingManufacturingMarketing
IQVIA combines healthcare data analytics, advanced technology, and consulting to help organizations address complex challenges across the life sciences and healthcare sectors. Its Connected Intelligence platform brings together data and artificial intelligence to support clinical research, technology development, and the advancement of new therapies. The company’s teams work across analytics, consulting, and healthcare technology, offering opportunities connected to research, digital innovation, and efforts to improve patient outcomes.
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Associate Director, Client Services - IQVIA Medical Communications, Reading Onsite

Lead client growth, account performance, and quality delivery for IQVIA Medical Communications. Direct strategic relationships, business development, and account teams serving healthcare and life sciences clients.

GBUnited KingdomOn-siteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Oversee selected key accounts through Account Handlers, driving growth and consistently high-quality delivery
  • Own account financial performance, including revenue, profitability, forecasting, invoicing, recognition, and project closeout
  • Create and execute growth plans for assigned accounts
  • Partner with Business Development on account strategy, new opportunities, and client engagement
  • Find cross-selling opportunities that expand relationships from clinical study support into Medical Affairs Communications
  • Support strategic pricing initiatives and the integration of IMC services into IQVIA pricing tools and core solutions
  • Act as a senior strategic partner for clients, sponsors, and procurement stakeholders
  • Lead proposals, pitches, bid defenses, and account expansion initiatives
  • Keep current with therapeutic areas relevant to assigned accounts and studies
  • Represent the organization at conferences and site training meetings to develop prospects and uncover opportunities
  • Guide account teams in shaping and delivering high-quality strategies and programs
  • Resolve delivery issues, escalate where necessary, and lead process improvement efforts
  • Own customer satisfaction and associated improvement plans
  • Identify internal stakeholders and sustain account governance connections
  • Develop internal expertise and act as an IMC ambassador across IQVIA
  • Work cross-functionally with Account Management, Customer Excellence, and delivery teams
  • Manage and mentor Account Management staff while supporting resource planning and utilization

Requirements

  • Proven ability to manage, expand, and deliver high-quality service for key client accounts
  • Experience creating account growth plans, expanding existing business, and developing new opportunities
  • Background in partnering with business development teams and managing client relationships
  • Experience leading proposals, presentations, and bid-defense processes
  • Working knowledge of therapeutic areas connected to client accounts and studies
  • Experience managing forecasts, invoicing, revenue recognition, profitability goals, and project closeout
  • Experience supporting strategic pricing and incorporating services into pricing tools, proposals, budgets, and contracts
  • Track record of leading strong strategies and programs while resolving delivery issues
  • Experience improving processes, applying best practices, raising customer satisfaction, and enhancing operations
  • Ability to identify internal account stakeholders and maintain governance relationships
  • Ability to establish internal subject-matter expertise and serve as an ambassador
  • Experience working across account management, customer excellence, and delivery functions
  • Experience managing and mentoring Account Management teams
  • Willingness and ability to attend important conferences and site training meetings
  • Experience in life sciences, healthcare, medical communications, or a related field

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