Senior Salesforce Technical Architect
Yudrio, Inc.Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.
Open
Santander is a global retail banking group serving customers across Europe and the Americas. Its financial services include consumer banking, asset management, private banking, and corporate and investment banking. The company also highlights responsible banking, financial inclusion, education, diversity, equity and inclusion, and support for the green transition. Santander’s large international workforce operates across a broad financial services organization with a strong global brand presence.
Application Support Engineer at Santander (Hybrid, United States)
Support Santander’s banking applications across production and lower environments in a hybrid role. Handle incidents, releases, infrastructure troubleshooting, and reliability improvements.
Description
- Support critical production applications and resolve live-service issues
- Troubleshoot production and nonproduction environments during code deployments and application releases
- Respond to major incidents and critical application or system problems
- Monitor and resolve requests in the ASE ServiceNow queue
- Complete daily maintenance at the start and end of each shift
- Address issues surfaced by maintenance activities or automation results
- Work with developers to meet application availability, performance, security, and maintainability goals
- Diagnose root causes across Windows Server and Linux operating systems
- Connect development and operations through software-engineering-based systems support and administration
- Improve efficiency throughout the software delivery pipeline
- Investigate and remediate server infrastructure issues
- Assess impact and lead root-cause remediation across application and infrastructure tiers
- Coordinate live and offline triage, involving vendors when necessary
- Provide technical oversight and carry out infrastructure upgrades
- Produce clear, practical technical documentation
- Build effective working relationships with stakeholders, business teams, incident and problem managers, technical support, and development teams
- Report performance metrics and contribute to continual service improvement
- Coordinate root-cause analyses, document workarounds and known errors, and implement measures to prevent recurring incidents
- Complete additional duties as assigned
Requirements
- Bachelor’s degree in computer science, software engineering, or a related field, or equivalent professional experience — required
- 5–9 years of experience supporting web-based applications across relevant technology architectures — required
- Knowledge of complete systems development life cycles, including waterfall, iterative, and modern delivery approaches
- Understanding of networking and internet concepts, web servers, databases, Microsoft environments, and data center operations
- Strong customer service skills
- Ability to communicate effectively with technical and non-technical audiences
- Ability to collaborate in a fast-moving environment focused on continuous improvement
- Willingness to share technical and industry knowledge
- Strong problem-solving, teamwork, and time-management abilities
- Experience diagnosing issues and developing creative solutions
- Ability to learn quickly and become proficient with varied technologies and techniques
- Ability to manage multiple tasks and client commitments at the same time
- High attention to detail
- Ability to lead work and take ownership of responsibilities
- Ability to participate in technical discussions with technical support teams
- Legal authorization to work full-time in the United States without employer sponsorship
- Preferred experience with PowerShell, C# automation, Splunk, Dynatrace, Apigee, TFS/Azure DevOps, Windows Server, Linux Server, and Microsoft Office
Benefits
- Fair and competitive rewards package
- Benefits intended to support employees, their families, and overall well-being
- Inclusive, accessible application process
- Reasonable accommodations available for individuals with disabilities
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