American Express
American Express
American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.

AML Payment Investigations Analyst

Investigate suspicious customer activity and third-party payments, helping protect American Express customers and payment operations. The role includes case remediation, reporting, and customer outreach.

Description

  • Analyze and remediate customer files to ensure they are complete
  • Investigate local customer activity to identify unusual or suspicious behavior that could increase company risk
  • Assess each customer’s overall risk profile and gather relevant supporting evidence and documentation
  • Prepare Internal Suspicious Activity Reports (ISARs) with supporting evidence and submit them to Compliance for further investigation
  • Contact customers by inbound and outbound calls and email to understand their activity and request documentation for third-party payers on their accounts
  • Suspend or cancel accounts
  • Provide excellent customer service while managing anti-money laundering risk for American Express

Requirements

  • Fluent written and spoken English, Cantonese, and Mandarin to support Singapore and Hong Kong markets
  • Customer care experience with strong analytical skills
  • Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
  • Knowledge of anti-money laundering (AML) regulations is a plus
  • Able to distinguish key issues from secondary ones and support conclusions with facts
  • Able to present cases effectively to the Compliance department through ISAR reporting
  • Familiarity with American Express customer systems
  • Strong teamwork, relationship-building, influencing, and written and verbal customer communication skills
  • Able to communicate urgency and customer needs clearly
  • Must successfully complete a background verification check, subject to applicable laws and regulations

Benefits

  • Competitive base salary
  • Bonus incentives
  • Financial wellness and retirement support
  • Medical, dental, vision, life insurance, and disability coverage, depending on location
  • Hybrid or onsite flexible working arrangements based on role and business needs
  • Generous paid parental leave, depending on location
  • Free access to global onsite wellness centers staffed by nurses and doctors, depending on location
  • Free, confidential counseling through the Healthy Minds program
  • Career development and training opportunities

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