American Express एक वैश्विक वित्तीय सेवा कंपनी है, जो बैंकिंग, वित्त और B2B भुगतान के क्षेत्र में काम करती है। इसके व्यवसाय में उपभोक्ता, व्यवसाय और कॉर्पोरेट क्रेडिट कार्ड; भुगतान और मर्चेंट सेवाएँ; बचत खाते, सावधि जमा और व्यक्तिगत ऋण; साथ ही रिवॉर्ड, यात्रा कार्यक्रम, कॉर्पोरेट भुगतान समाधान, वित्तीय शिक्षा, सुरक्षा सेवाएँ तथा कार्डधारक और मर्चेंट सहायता शामिल हैं।
AML Payment Investigations Analyst
Investigate suspicious customer activity and third-party payments, helping protect American Express customers and payment operations. The role includes case remediation, reporting, and customer outreach.
विवरण
- Analyze and remediate customer files to ensure they are complete
- Investigate local customer activity to identify unusual or suspicious behavior that could increase company risk
- Assess each customer’s overall risk profile and gather relevant supporting evidence and documentation
- Prepare Internal Suspicious Activity Reports (ISARs) with supporting evidence and submit them to Compliance for further investigation
- Contact customers by inbound and outbound calls and email to understand their activity and request documentation for third-party payers on their accounts
- Suspend or cancel accounts
- Provide excellent customer service while managing anti-money laundering risk for American Express
आवश्यकताएँ
- Fluent written and spoken English, Cantonese, and Mandarin to support Singapore and Hong Kong markets
- Customer care experience with strong analytical skills
- Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
- Knowledge of anti-money laundering (AML) regulations is a plus
- Able to distinguish key issues from secondary ones and support conclusions with facts
- Able to present cases effectively to the Compliance department through ISAR reporting
- Familiarity with American Express customer systems
- Strong teamwork, relationship-building, influencing, and written and verbal customer communication skills
- Able to communicate urgency and customer needs clearly
- Must successfully complete a background verification check, subject to applicable laws and regulations
लाभ
- Competitive base salary
- Bonus incentives
- Financial wellness and retirement support
- Medical, dental, vision, life insurance, and disability coverage, depending on location
- Hybrid or onsite flexible working arrangements based on role and business needs
- Generous paid parental leave, depending on location
- Free access to global onsite wellness centers staffed by nurses and doctors, depending on location
- Free, confidential counseling through the Healthy Minds program
- Career development and training opportunities