American Express — банк ісі, қаржы және B2B төлемдері салаларында жұмыс істейтін жаһандық қаржылық қызметтер компаниясы. Компанияның қызметтері жеке тұлғаларға, бизнеске және корпоративтік клиенттерге арналған кредит карталарын, төлем және саудагерлерге қызмет көрсету сервистерін, жинақ шоттарын, депозиттік сертификаттарды және жеке қарыздарды, сондай-ақ сыйақы бағдарламаларын, саяхат бағдарламаларын, корпоративтік төлем шешімдерін, қаржылық білім беруді, қауіпсіздік қызметтерін және карта ұстаушылар мен саудагерлерге қолдау көрсетуді қамтиды.
AML Payment Investigations Analyst
Investigate suspicious customer activity and third-party payments, helping protect American Express customers and payment operations. The role includes case remediation, reporting, and customer outreach.
Сипаттама
- Analyze and remediate customer files to ensure they are complete
- Investigate local customer activity to identify unusual or suspicious behavior that could increase company risk
- Assess each customer’s overall risk profile and gather relevant supporting evidence and documentation
- Prepare Internal Suspicious Activity Reports (ISARs) with supporting evidence and submit them to Compliance for further investigation
- Contact customers by inbound and outbound calls and email to understand their activity and request documentation for third-party payers on their accounts
- Suspend or cancel accounts
- Provide excellent customer service while managing anti-money laundering risk for American Express
Талаптар
- Fluent written and spoken English, Cantonese, and Mandarin to support Singapore and Hong Kong markets
- Customer care experience with strong analytical skills
- Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
- Knowledge of anti-money laundering (AML) regulations is a plus
- Able to distinguish key issues from secondary ones and support conclusions with facts
- Able to present cases effectively to the Compliance department through ISAR reporting
- Familiarity with American Express customer systems
- Strong teamwork, relationship-building, influencing, and written and verbal customer communication skills
- Able to communicate urgency and customer needs clearly
- Must successfully complete a background verification check, subject to applicable laws and regulations
Артықшылықтар
- Competitive base salary
- Bonus incentives
- Financial wellness and retirement support
- Medical, dental, vision, life insurance, and disability coverage, depending on location
- Hybrid or onsite flexible working arrangements based on role and business needs
- Generous paid parental leave, depending on location
- Free access to global onsite wellness centers staffed by nurses and doctors, depending on location
- Free, confidential counseling through the Healthy Minds program
- Career development and training opportunities