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Systems Engineer II – Remote in the Philippines
Remote Systems Engineer II role supporting endpoint engineering, Microsoft 365 administration, and identity lifecycle operations in the Philippines. The position focuses on secure end-user computing, ITSM support, and regulated-system processes.
विवरण
- Provide 8x5 remote coverage with morning overlap into US business hours for endpoint engineering, Microsoft 365 administration, and identity lifecycle operations
- Resolve Level 2 issues remotely, including complex operating system and application troubleshooting, endpoint policy enforcement, and MDM configuration
- Administer Microsoft 365 services such as Exchange, Teams, SharePoint, and OneDrive, including licensing support and reconciliation
- Manage user, group, and access provisioning in AD and Entra ID as part of joiner-mover-leaver identity workflows
- Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
- Keep CMDB records and asset lifecycle data accurate for remotely managed systems
- Support automation efforts designed to reduce repetitive manual engineering work
- Maintain and enhance documentation and knowledge base standards
- Escalate issues requiring hands-on or deskside support to onsite L2 or Tier 1 teams with complete diagnostic context
- Handle Tier 1 escalations and lead problem management for tickets that remain remotely unresolved
- Apply and enforce best practices for system security, endpoint policy, and data backups
- Identify potential issues or bottlenecks in advance and recommend possible solutions
- Coordinate with onsite engineers, IT support teams, and shared-services or foundation counterparts to ensure effective handoffs
- Work with vendors and keep stakeholders informed of relevant developments
- Support GxP-aware change control and documentation practices for regulated systems
- Complete other assigned duties as required
आवश्यकताएँ
- Bachelor’s degree from a four-year college or university plus 2 to 5 years of related experience or training, or an equivalent combination of education and experience
- Experience with endpoint management, Microsoft 365 administration, and identity platforms such as AD and Entra ID
- Knowledge of system requirements definition and traceability
- Experience implementing methods for verifying system requirements
- Experience planning system testing activities
- Strong presentation and organizational abilities
- Effective written and verbal communication skills
- Ability to perform engineering problem-solving and analytical work
- Ability to meet project deadlines while working within cost and schedule constraints
- Availability for a shift overlapping US business hours
- Ability to build productive internal and external working relationships
- Ability to use judgment within established procedures and practices to determine appropriate action
- Ability to perform office duties that may involve prolonged sitting or standing
- Ability to move around an office environment
- Ability to use a computer
- Ability to communicate effectively
- Some positions may require occasional repetitive wrist, hand, or finger movements
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