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Astreya
Astreya
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
Astreya provides managed IT services and technology solutions for organizations navigating complex digital operations. Its work spans data center and network management, digital workplace services, digital engineering, cybersecurity, and IT logistics. The company combines consulting expertise with operational frameworks to help teams improve technology performance, support productivity, and treat IT as a strategic part of the business.
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Systems Engineer II – Remote in the Philippines

Remote Systems Engineer II role supporting endpoint engineering, Microsoft 365 administration, and identity lifecycle operations in the Philippines. The position focuses on secure end-user computing, ITSM support, and regulated-system processes.

PHPhilippinesRemoteFull-timeJuniorMiddleEnglish RequiredSystems Engineer
ITSM

Description

  • Provide 8x5 remote coverage with morning overlap into US business hours for endpoint engineering, Microsoft 365 administration, and identity lifecycle operations
  • Resolve Level 2 issues remotely, including complex operating system and application troubleshooting, endpoint policy enforcement, and MDM configuration
  • Administer Microsoft 365 services such as Exchange, Teams, SharePoint, and OneDrive, including licensing support and reconciliation
  • Manage user, group, and access provisioning in AD and Entra ID as part of joiner-mover-leaver identity workflows
  • Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
  • Keep CMDB records and asset lifecycle data accurate for remotely managed systems
  • Support automation efforts designed to reduce repetitive manual engineering work
  • Maintain and enhance documentation and knowledge base standards
  • Escalate issues requiring hands-on or deskside support to onsite L2 or Tier 1 teams with complete diagnostic context
  • Handle Tier 1 escalations and lead problem management for tickets that remain remotely unresolved
  • Apply and enforce best practices for system security, endpoint policy, and data backups
  • Identify potential issues or bottlenecks in advance and recommend possible solutions
  • Coordinate with onsite engineers, IT support teams, and shared-services or foundation counterparts to ensure effective handoffs
  • Work with vendors and keep stakeholders informed of relevant developments
  • Support GxP-aware change control and documentation practices for regulated systems
  • Complete other assigned duties as required

Requirements

  • Bachelor’s degree from a four-year college or university plus 2 to 5 years of related experience or training, or an equivalent combination of education and experience
  • Experience with endpoint management, Microsoft 365 administration, and identity platforms such as AD and Entra ID
  • Knowledge of system requirements definition and traceability
  • Experience implementing methods for verifying system requirements
  • Experience planning system testing activities
  • Strong presentation and organizational abilities
  • Effective written and verbal communication skills
  • Ability to perform engineering problem-solving and analytical work
  • Ability to meet project deadlines while working within cost and schedule constraints
  • Availability for a shift overlapping US business hours
  • Ability to build productive internal and external working relationships
  • Ability to use judgment within established procedures and practices to determine appropriate action
  • Ability to perform office duties that may involve prolonged sitting or standing
  • Ability to move around an office environment
  • Ability to use a computer
  • Ability to communicate effectively
  • Some positions may require occasional repetitive wrist, hand, or finger movements

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