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SICPA सुरक्षित पहचान और प्रमाणीकरण समाधान विकसित करती है, जो विभिन्न क्षेत्रों में पहचान दस्तावेज़ों और संवेदनशील जानकारी की सुरक्षा में मदद करते हैं। 1927 में स्थापित यह कंपनी 80 से अधिक राष्ट्रीयताओं का प्रतिनिधित्व करने वाले 3,000 से अधिक कर्मचारियों को साथ लाती है और गतिशील, अंतरराष्ट्रीय दृष्टिकोण वाले कार्य वातावरण में करियर के अवसर प्रदान करती है।
SICPA Field Service Technician – Quito, Ecuador (On-Site)
Provide Level 2 support, maintenance, installation, calibration, and troubleshooting for SICPA industrial systems. Support customer operations on-site in Quito, Ecuador.
विवरण
- Deliver Level 2 technical support for hardware, software, and operational matters
- Investigate and resolve technical incidents within established service-level targets
- Carry out preventive and corrective maintenance procedures
- Install, configure, optimize, and maintain systems and applications
- Monitor systems, troubleshoot faults, and complete scheduled calibrations
- Assist repair center operations and maintain technical records
- Coordinate field service work with technicians and support functions
- Serve as the connection between Level 2 and Level 3 support teams
- Take part in deployments, upgrades, testing, and system validation
- Escalate critical problems and contribute to incident resolution
- Establish and track maintenance performance metrics
- Help advance service quality and operational excellence initiatives
- Provide technical guidance to local teams and customers
- Share expertise and help strengthen the organization’s technical capabilities
- Deliver on-site assistance as needed and join on-call rotations
आवश्यकताएँ
- Technical qualification in electronics, electrical, mechanical, industrial, information technology, telecommunications, or a related discipline
- At least five years of experience in technical maintenance, troubleshooting, or field service across industrial, manufacturing, automation, IT, or operational settings
- Background supporting equipment, systems, and field operations
- Advanced troubleshooting and fault-diagnosis skills
- Experience working with Microsoft Windows and Microsoft Office applications
- Ability to assess mechanical, electrical, software, and application-related problems
- Experience with system monitoring, maintenance procedures, and technical records
- Willingness to travel frequently and undertake occasional international assignments
- Availability to work beyond standard business hours and provide on-call support when needed
- Knowledge of computer networks and connectivity troubleshooting is preferred
- Familiarity with FTP, SSH, PuTTY, SVN, and remote-access tools is preferred
- PLC configuration and basic programming experience is preferred
- Experience in beverage, tobacco, or fuel industries, or in analytical laboratory operations, is preferred
लाभ
- Frequent travel and occasional international assignments are part of the role
- Work outside standard business hours may be required
- On-call support participation may be required
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